Join Our Team as an Airlines Operator at Aviance BD

Education Requirements

Job Responsibilities

• Handle flight reservations and ticketing through the airline system.
• Assist customers and travel agents with fare quotes, re-issuance, refunds, and itinerary planning.
• Maintain accuracy in booking, cancellations, and schedule changes.
• Provide excellent customer service and support through phone, email, and counter.
• Coordinate with sales and airport teams for smooth operations.
• Promote and sell airline products and services to travel agencies, corporates, and direct customers.
• Achieve assigned sales and revenue targets.
• Build and maintain strong relationships with travel agents and corporate clients.
• Conduct regular sales visits, presentations, and promotional activities.
• Monitor market trends and competitor activities to provide feedback to management.
• Coordinate with the reservation and accounts teams to ensure smooth operations.
• Maintain daily accounts and financial records.
• Handle billing, invoicing, and payment collection from agents.
• Reconcile BSP/airline sales reports and prepare statements.
• Assist in budget preparation, expense monitoring, and internal audits.
• Ensure compliance with company policies and financial regulations.
• Support management with timely financial reports and analysis.
• Assist passengers during check-in, boarding, and arrival procedures.
• Provide customer service and resolve passenger queries efficiently.
• Coordinate with airline representatives, ground handling teams, and airport authorities.
• Ensure compliance with safety and security regulations.
• Handle flight documentation, load sheets, and other operational tasks.
• Support smooth and on-time flight operations.

Required Skills

• Minimum 1 year of experience in airline, GSA, or travel agency.
• Knowledge of airline ticketing systems and fare structures.
• Strong knowledge of GDS/CRS (Amadeus, Sabre, Galileo, or similar).
• Strong communication and interpersonal skills.
• Proficiency in English and MS Office.
• Ability to work under pressure and as part of a team.

Job Description