Intellexis
Evening-Shift Client Experience Associate / Sr. Associate — Join Intellexis’ Growing Team
Dhaka
Deadline: 2025-12-26
5 Positions
Job Overview
Company: Intellexis
Location: Dhaka
Type: FullTime
Salary: Tk. 30000 - 45000 (Monthly)
Posted: 2025-11-26
Experience: 1 Years
Education Requirements
Bachelor/Honors or Masters
Job Responsibilities
- Meet and surpass defined performance targets and KPIs.
- Maintain and strengthen client relationships; act as primary point of contact for communications.
- Ensure compliance with company policies and maintain quality standards.
- Optimize implementation of activity plans and strategies to support growth.
- Analyze field results to produce accurate and actionable repair estimates.
- Organize and upload field results to client portals with minimal deviation.
- Identify and drive continuous improvement initiatives in quality processes.
- Evaluate and manage vendor and supplier quality performance.
Required Skills
- Analytical and Decision making ability
- Analytical Skill
- Client Service
- Customer Service
- Cross cultural communication
- Fluent in English
- Good communication skill
- Problem Solving
Benefits & Compensation
- Weekly 2 holidays
- Gratuity
- Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
- Leave encashment
- Quarterly performance incentives
- Long Term Service Reward Program
- Maternity and paternity leaves
- Training And Development
- Parking facility (subject to availability)
- Door to door drop off service
- Exceptional work culture and environment
- Complementary tea & coffee
- Facilities for indoor sports & entertainment system
Job Description
Intellexis is hiring motivated professionals for the role of Associate / Sr. Associate, Client Experience (Evening Shift). This job opening is ideal for candidates who enjoy building strong client relationships, analyzing field data, and contributing to continuous improvement initiatives. As a reputable company in the ITES/BPO space, Intellexis offers a competitive salary, comprehensive benefits, and a supportive culture. If you are looking for a reliable job circular in Bangladesh and want to apply, read on for responsibilities, required skills, benefits, and how to apply.About the company and role: Intellexis is an ITES and BPO service partner delivering tailored solutions to diverse industries. This role sits within the Client Experience team and focuses on client relationship management, performance target achievement, portal management, vendor quality oversight, and field data analysis. This job is an evening shift position based in Gulshan, Dhaka. The company encourages interested candidates across Bangladesh to apply and join a growth-oriented workplace.Key responsibilitiesMeet and surpass defined performance targets and KPIs.Maintain and strengthen client relationships and act as a primary point of contact for client communications.Ensure strict compliance with company policies and quality standards.Support the implementation of strategic activity plans to optimize client outcomes and company growth.Analyze field results and produce accurate, actionable repair estimates and reports.Organize and upload field results to individual client portals with minimal deviation.Identify opportunities for continuous improvement in processes and lead initiatives to enhance quality.Evaluate and manage supplier and vendor quality performance.Required skills and competenciesThe ideal candidate will possess a blend of analytical ability, communication skills, and client service orientation. Specific skills include:Strong analytical and decision-making capabilityClient service and customer-focused mindsetGood written and verbal communication in English — fluency preferredCross-cultural communication skillsProblem solving and ability to work under pressureExperience in IT Enabled Services / BPO operations is an advantageEducation & experienceBachelor/Honors or Masters degree preferred.1 to 2 years of relevant experience in IT Enabled Service, BPO / Data Entry firms is preferred. Freshers are also encouraged to apply.Working hours & placeEvening shift: typical hours include 6 PM to 3 AM or 9 PM to 6 AM (door-to-door drop off provided).Workplace: Office (Gulshan, Dhaka)Work days: Monday to Friday. Weekend: Saturday & Sunday (2 days)Salary & benefitsThe job offers a competitive monthly salary range of Tk. 30,000 - 45,000. Benefits include:Weekly 2 holidays, gratuity, performance bonusYearly salary review; festival bonuses (2)Leave encashmentQuarterly performance incentivesLong-term service reward programsMaternity and paternity leavesTraining and development opportunitiesTransportation support: parking facility (subject to availability) and door-to-door drop off serviceComplementary tea & coffee; facilities for indoor sports & entertainment; exceptional work cultureHow to applyThis circular invites candidates across Bangladesh to apply. The job is posted by Intellexis and accepts online applications. The application deadline (valid through) is 2025-12-26. Please prepare an up-to-date resume and follow the employer instructions to apply. (If an application link or email is not provided in this listing, visit the company website or the original job circular to proceed with apply steps.)Why consider this job? This position at Intellexis offers hands-on client exposure, opportunities to develop analytical and vendor-management skills, stable evening-shift work with transportation support, and a benefits package designed to support employees’ long-term growth. Whether you are an experienced BPO professional or a motivated fresher, this job circular in Bangladesh provides a pathway to build a career in client experience management.Please ensure your application demonstrates your relevant experience, English communication ability, and readiness for evening shift schedules before you apply. Good luck!