Citizens Bank PLC
Join Citizens Bank PLC as a Branch Operations Manager - Urban / Rural
Dhaka
Deadline: 2025-09-07
1 Positions
Job Overview
Company: Citizens Bank PLC
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-08
Experience: 7 Years
Education Requirements
Master of Business Administration (MBA)
Job Responsibilities
- Supervise entire branch operations, including cash management, transaction processing and service delivery.
- Ensure compliance with banking regulations, internal policies and audit standards.
- Monitor customer service standards and ensure prompt resolution of client issues.
- Coordinate with the Head Office for operational support and regulatory updates.
- Implement risk management controls and ensure adherence to AML/KYC guidelines.
- Oversee vault, ATM and teller operations, ensuring security and accountability.
- Conduct periodic reviews of operational processes for continuous improvement.
- Train, mentor, and supervise branch staff to maintain high performance and discipline.
- Facilitate smooth internal and external audits.
Benefits & Compensation
- As per the Bank's policy.
Job Description
Citizens Bank PLC is looking for a Branch Operations Manager who will be key in ensuring our banking operations run smoothly and efficiently. This position is ideal for candidates ready to embrace challenges in a dynamic banking environment.The key responsibilities include:Supervise entire branch operations, including cash management, transaction processing, and service delivery.Ensure compliance with banking regulations, internal policies, and audit standards.Monitor customer service standards for prompt resolution of client issues.Coordinate with the Head Office for operational support and regulatory updates.Implement risk management controls and ensure adherence to AML/KYC guidelines.Train, mentor, and supervise branch staff to maintain high performance and discipline.To be considered for this role, you should meet the following qualifications:Education: Master of Business Administration (MBA) or equivalent; no 3rd class/division in any examination.Experience: Minimum of 7 years of banking service including at least 3 years as Branch Operations Manager/GB in Charge.Skills: Strong knowledge of banking operations and regulatory requirements, excellent leadership and communication skills, sound computer literacy, and proficiency in both Bengali and English.Age Requirement: 30 to 42 years old.This is a full-time position located anywhere in Bangladesh, and the salary for this role is Negotiable.Benefits:As per the Bank's policy.If you believe you have the skills and experience we are looking for, we encourage you to apply today!Application Deadline: September 7, 2025Note: Please send your CV to hrd@citizensbankbd.com.