Akij Resources
Exciting Opportunity for Call Center Executive at Akij Resources!
Dhaka
Deadline: 2025-09-30
1 Positions
Job Overview
Company: Akij Resources
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-09-16
Experience: 1 Years
Education Requirements
Bachelor of Business Administration (BBA) or any discipline
Job Responsibilities
- Handle inbound and outbound customer calls with professionalism, courtesy, and accuracy.
- Resolve queries, complaints, and service requests following company policies, escalating complex issues as required.
- Record call details, complaints, feedback, and actions taken in CRM/call management systems.
- Ensure timely follow-up with customers until unresolved cases are closed.
- Achieve performance KPIs such as AHT, FCR, and CSAT while adhering to scripts, compliance, and data protection standards.
- Participate in call monitoring, feedback, and training sessions to enhance performance, product knowledge, and soft skills.
- Collaborate with team members and maintain a positive, empathetic, and professional attitude in all interactions.
- Support telesales/cross-selling campaigns, share customer insights, and stay updated on company policies and product updates.
Required Skills
- Bachelor of Business Administration (BBA)
- Minimum 1 year of experience in a Contact Center or Tele-Sales related role
- Moderate proficiency in MS Office applications
- Strong communication skills
- Adaptability
- Problem-solving ability
Benefits & Compensation
- Mobile bill
- Provident fund
- Gratuity
- Insurance
- Over time allowance
- Partially Subsidized Lunch Facilities
- Yearly Salary Review
- Festival Bonus: 2 times a year
- Earn Leave Encashment
Job Description
Join Akij Resources as a Call Center Executive and be a part of a dynamic team! This role is not just about answering calls; it's about making a difference in our customers' experiences. We are looking for someone dedicated, polite, and ready to represent our company with professionalism.Responsibilities:Handle inbound and outbound customer calls with professionalism, courtesy, and accuracy.Resolve queries, complaints, and service requests following company policies, escalating complex issues as required.Record call details, complaints, feedback, and actions taken in CRM/call management systems.Ensure timely follow-up with customers until unresolved cases are closed.Achieve performance KPIs such as AHT, FCR, and CSAT while adhering to scripts, compliance, and data protection standards.Participate in call monitoring, feedback, and training sessions to enhance performance, product knowledge, and soft skills.Collaborate with team members and maintain a positive, empathetic, and professional attitude in all interactions.Support telesales/cross-selling campaigns, share customer insights, and stay updated on company policies and product updates.Qualifications:Bachelor of Business Administration (BBA) or any discipline.Minimum 1 year of experience in a Contact Center or Tele-Sales related role.Moderate proficiency in MS Office applications.Strong communication skills, adaptability, and problem-solving ability.Why Join Us?Mobile bill, Provident fund, Gratuity, Insurance, Over time allowance.Partially Subsidized Lunch Facilities.Yearly Salary Review.Festival Bonus: 2 times a year.Earn Leave Encashment.If you are looking for a fulfilling career in customer service and believe you can contribute positively to our customers' experience, we encourage you to apply!