ECTLink
Join Our Team as a Call Center & Support Executive
Dhaka
Deadline: 2025-08-31
5 Positions
Job Overview
Company: ECTLink
Location: Dhaka
Type: FullTime
Salary: Tk. 10000 - 15000 (Monthly)
Posted: 2025-08-21
Experience: 1 Years
Education Requirements
Diploma, Bachelor/Honors
Job Responsibilities
- Practice speaking with a clear accent and communicating on the telephone.
- Manage high call volumes, providing information and directing inquiries.
- Monitor and respond to social media messages, engaging with the online community.
- Schedule and confirm appointments, ensuring operational efficiency.
- Understand laser and aesthetics services, addressing client queries accurately.
- Handle client registrations efficiently.
- Collaborate with sales and marketing for phone promotions.
- Respond promptly to voicemail and email inquiries with detailed information.
- Providing remote and onsite technical supports to the clients inside or outside Office.
- Create Daily, weekly reports and presentations to effectively communicate current operations.
- Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
- Maintain a mentality for 24X7 emergency situations.
Required Skills
- COMPUTER OFFICE MANAGEMENT
- Hardware & Networking
Job Description
ECTLink is eagerly looking for a dedicated Call Center & Support Executive to join our dynamic team in Dhaka, Khilgaon. In this rewarding role, you will play a vital part in ensuring excellent customer support and satisfaction. If you are someone who enjoys helping others and handling a high volume of inquiries, this job might be the perfect fit for you! Key Responsibilities Practice speaking with a clear accent and communicating effectively on the telephone. Manage high call volumes and provide accurate information to diverse inquiries. Monitor and respond promptly to social media messages to engage with our online community. Schedule and confirm appointments to ensure operational efficiency. Understand laser and aesthetics services, accurately addressing client queries. Efficiently handle client registrations. Collaborate with sales and marketing for phone promotions. Respond to voicemail and email inquiries with detailed information. Provide remote and onsite technical support to clients, as needed. Create daily and weekly reports to effectively communicate ongoing operations. Log, follow up, and update customer complaints, system faults, and other incidents in the trouble-ticketing system. Maintain a mentality that supports 24X7 emergency situations. Job Requirements Education: Diploma or Bachelor/Honors degree is preferred. Experience: Minimum of 1 year in a similar role, specifically in the ISP sector. Skills: Proficient in computer office management and hardware/networking. Gender: Open to Male and Female applicants. What We Offer A competitive salary ranging from Tk. 10,000 to Tk. 15,000 monthly. Full-time employment opportunities. A chance to grow your career in a supportive work environment. Interested candidates are invited to apply for this exciting opportunity! Please make sure to send your CV via our job portal or contact us directly at ECTLink. This job posting is valid until August 31, 2025. Don't miss out on the chance to enhance your career with us!