MY Outsourcing Ltd.
Join Our Dynamic Team as a Call Center Team Leader!
Dhaka
Deadline: 2025-09-19
3 Positions
Job Overview
Company: MY Outsourcing Ltd.
Location: Dhaka
Type: FullTime
Salary: Tk. 13000 - 16000 (Monthly)
Posted: 2025-08-20
Experience: 1 Years
Education Requirements
Bachelor of Business Administration (BBA)
Job Responsibilities
- Maintain and train the designated teams, including quality control
- Prepare roaster plans for agents and conduct call analysis for process improvements
- Develop planning for process upgrades and meet target KPIs
- Ensure daily inbound and outbound call targets are met
- Oversee daily, weekly, and monthly reporting and presentations
- Monitor and maintain attendance of team agents
Required Skills
- Call Center
- CRM Software
- Excel Reporting
- Team Leading
- Telecommunication Service
Benefits & Compensation
- Free Training will be provided to eligible candidates
- Dynamic work environment
- Career development opportunities
Job Description
Job Opportunity: Call Center Team Leader Are you a skilled professional with a passion for leadership? Do you have experience in the telecommunication service sector? If so, MY Outsourcing Ltd. invites you to apply for the position of Call Center Team Leader. MY Outsourcing Ltd. is a leading provider of various forms of contact center services, offering both inbound and outbound customer service solutions. We are seeking a motivated and experienced team leader to maintain and uplift the performance of our designated teams. This is an exciting opportunity to work in a dynamic environment with a focus on growth and development. Maintain and train the designated teams, including quality control Prepare roaster plans for agents and conduct call analysis for process improvements Develop planning for process upgrades and meet target KPIs Ensure daily inbound and outbound call targets are met Oversee daily, weekly, and monthly reporting and presentations Monitor and maintain attendance of team agents Required Qualifications: Education: Bachelor of Business Administration (BBA) Experience: 1 to 3 years in a call center environment, preferably in a supervisory role Skills: Proficient in Call Center operations, CRM Software, Excel reporting, team leadership, and telecommunication services Excellent communication skills in Bangla and English Ability to tackle challenges and fulfill KPIs Must have strong analytical skills for team development and quality assurance Benefits of Working with Us: Free training provided to eligible candidates Dynamic work environment Career development opportunities Compensation range: Tk. 13,000 - Tk. 16,000 (Monthly) Location: Dhaka (Banani) To apply for this position, please submit your updated CV along with a photograph. Note that freshers need not apply. For more information about our company, visit our website or reach out directly to our HR team.