Dhaka Fertility Center
Join Our Compassionate Team as a Call Centre Representative
Dhaka
Deadline: 2025-09-24
7 Positions
Job Overview
Company: Dhaka Fertility Center
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-25
Experience: 2 Years
Education Requirements
HSC or equivalent
Job Responsibilities
- Respond to incoming calls from patients, their families, and healthcare professionals, providing courteous and efficient assistance.
- Handle inquiries, appointment scheduling, and registration processes accurately and efficiently.
- Provide accurate and up-to-date information about hospital services, facilities, and policies to callers.
- Direct calls to the appropriate departments or personnel within the hospital as needed.
- Ensure all calls are documented properly and maintain a comprehensive call log.
- Collaborate with other departments to resolve patient issues or concerns.
- Adhere to call center protocols and standards to ensure high-quality service delivery.
- Handle sensitive and confidential patient information with utmost professionalism and confidentiality.
- Participate in training sessions and continuous professional development activities to enhance knowledge and skills.
Benefits & Compensation
- Salary Review: Yearly
- Festival Bonus: 2
- Others - As per company policy
Job Description
About Us: Dhaka Fertility Center is a leading healthcare facility committed to providing exceptional patient care and services. We are currently looking for individuals who are compassionate, dedicated, and eager to make a significant impact on our patients’ experiences by joining our team as Call Centre Representatives.Job Responsibilities:Respond to incoming calls courteously and efficiently from patients, caregivers, and healthcare professionals.Handle inquiries effectively, scheduling appointments, and processing registrations with accuracy.Provide accurate information regarding our services, hospital policies, and procedures to all callers.Direct calls to relevant departments or personnel as needed to ensure seamless communication.Document all calls clearly, maintaining a comprehensive log of interactions.Collaborate with different departments to resolve any patient issues or inquiries.Maintain high standards of service delivery, adhering to all call center protocols.Handle sensitive patient information with utmost professionalism and confidentiality.Engage in ongoing training and development sessions to enhance skills and knowledge.Qualifications Required:Education: HSC or equivalent.Experience: Up to 2 years in a call center or customer service role is preferred.Age Range: 18 to 30 years.Gender: Open to male and female candidates.Must possess computer skills and excellent verbal and written communication skills.Proven ability to manage problems and make decisions promptly.Empathetic approach towards patients and their families is crucial.Ability to work effectively in fast-paced, high-pressure scenarios.Familiarity with medical terminology is a plus.Employment Details:Type: Full-time (12:30 PM to 09:30 PM)Workplace: On-site at Dhaka (Banglamotor)Vacancies: 7 available positionsSalary: Negotiable based on experienceBenefits:Yearly salary review2 festival bonuses per yearOthers as per company policyJoin us in providing exemplary services and making every patient feel valued. Apply now to help us enhance healthcare experiences at Dhaka Fertility Center!