Facilix
Client Manager – Property Preservation Industry
Dhaka
Deadline: 2025-09-05
5 Positions
Job Overview
Company: Facilix
Location: Dhaka
Type: FullTime
Salary: Tk. 25000 - 35000 (Monthly)
Posted: 2025-08-28
Experience: 2 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Serve as the primary liaison between US-based property preservation clients and internal teams.
- Manage work orders, bids, and service requests on client portals, ensuring accurate and timely completion.
- Coordinate with vendors, field technicians, and processors to maintain quality standards.
- Monitor client accounts daily, resolve issues quickly, and handle escalations professionally.
- Ensure strict compliance with client guidelines, industry standards, and company policies.
- Track progress of ongoing projects and prepare detailed performance and compliance reports.
- Maintain strong client relationships and identify opportunities for process improvement and business growth.
- Collaborate with management to develop strategies that enhance service delivery and client satisfaction.
- Work in alignment with US time zones (night shift as required).
Required Skills
- Client Relationship Management
- Communication in English
- MS Office
- Vendor management
Benefits & Compensation
- Weekly 2 holidays
- Tour allowance
- Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Job Description
Join Facilix, a fast-growing BPO company providing outsourcing services to international clients, as a Client Manager in the thriving US Property Preservation Industry. This role is perfect for an experienced professional who can manage client relationships while ensuring operational excellence in a dynamic environment. The selected candidate will manage client relationships, coordinating efforts across various internal teams to deliver high-quality services tailored to client needs. If you are someone who thrives in fast-paced settings and can work aligned with US business hours, we want to hear from you!Job ResponsibilitiesServe as the primary liaison between property preservation clients in the US and internal teams.Manage work orders, bids, and service requests on client portals, ensuring accurate and timely completion.Coordinate with vendors, field technicians, and processors to maintain quality standards.Monitor client accounts daily, resolving issues quickly and professionally.Ensure strict compliance with client guidelines, industry standards, and company policies.Prepare detailed reports on project progress and compliance.Maintain strong client relationships and identify opportunities for improvement.Collaborate with management to develop strategies that enhance service delivery and client satisfaction.Work in alignment with US time zones (night shift as required).RequirementsEducation: Bachelor/HonorsExperience: At least 2 years in the industry, experience in IT Enabled Service, BPO/Data Entry, Call Center, or B2B Software Services is preferred.Skills:Client Relationship ManagementCommunication in EnglishMS Office proficiencyVendor managementAdditional Requirements:Age range: 20 to 40 yearsGender: M/FJob Benefits:Weekly 2 holidaysTour allowancePerformance bonusYearly salary reviewFestival bonuses (2 per year)If you meet the requirements outlined above, enter the exciting world of property preservation by applying now. Don’t miss the chance to be part of our dedicated team!How to Apply: Send your CV to hr@facilix.net or apply through your My Bdjobs account.