ORBUND
Client Success Account Manager at Orbund - Join a Team Committed to Client Satisfaction!
Dhaka
Deadline: 2025-09-21
2 Positions
Job Overview
Company: ORBUND
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-24
Experience: 1 Years
Education Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field.
Job Responsibilities
- Actively listening to client concerns and understanding their needs.
- Providing accurate and timely responses to all client queries.
- Escalating issues to the appropriate internal teams when necessary.
- Following up diligently to ensure client issues are resolved in a professional and timely manner.
Required Skills
- Excellent communication skills
- Patience
- Ability to manage multiple channels of communication
Benefits & Compensation
- Weekly 2 holidays
- Full subsidized lunch facilities
- Yearly salary review
- 2 Festival bonuses
- Annual picnic
Job Description
About Orbund Bangladesh: Orbund Bangladesh is a Dhaka-based technology company providing cutting-edge software development services and IT back-office support for Orbund LLC, a leading provider of Student Information Systems (SIS) in the United States. Our mission is to deliver reliable, secure, and scalable technology solutions tailored to enhance Orbund’s cloud-based applications.Position Overview:We are excited to invite applications for the position of Client Success Account Manager. In this pivotal role, you will serve as the first point of contact for our clients, delivering Tier 1 Support. Your primary responsibility will be to ensure client satisfaction by addressing their inquiries and concerns.Actively listening to client concerns and understanding their needs to provide targeted support.Delivering accurate and timely responses to client queries via email, live chat, and phone calls.Escalating issues to the appropriate internal teams when necessary to resolve client issues swiftly.Conducting follow-ups diligently to ensure that client concerns are addressed in a professional and timely manner.Work Environment:This role requires you to work on a roster-based schedule to facilitate round-the-clock support coverage, as our clients are located across various time zones.Necessary Skills:To be successful in this position, you will need exceptional communication skills, patience, and the ability to manage multiple support channels effectively. This role is crucial for fostering strong client relationships and building a high level of trust among our customers.Qualifications:Bachelor’s degree in Computer Science, Information Technology, or a related field.At least 1 to 3 years of relevant experience, preferably within a software or IT enabled service company. Freshers are also encouraged to apply.Proficient in English, with strong verbal and written communication skills.Open to candidates aged 25 to 50.Benefits:Weekly 2 holidays to promote work-life balance.Full subsidized lunch facilities to support your daily sustenance.Annual salary review, ensuring your compensation is competitive.Festival bonus provided twice a year, along with an annual picnic to foster team bonding.If you are looking for a rewarding career in a dynamic company where your contributions make a difference, apply now!