Impel Service & Solutions Limited
Join Our Dynamic Team as a Contact Center Officer!
Dhaka
Deadline: 2025-08-31
5 Positions
Job Overview
Company: Impel Service & Solutions Limited
Location: Dhaka
Type: FullTime
Salary: Tk. 13000 - 19000 (Monthly)
Posted: 2025-08-02
Experience: 1 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Receive Inbound/Outbound Calls
- Explain ideas and information to customers
- Dealing with customer files and records
- Full-time work with 9-hour shifts
- Flexibility in shifting duties
- Convince people over the phone
Required Skills
- Computer skill
- Customer Support/ Client Service
- Good at Microsoft Word and Excel
- Good communication skills
Job Description
Are you looking for an exciting opportunity to jumpstart your career in the bustling field of customer service? Impel Service & Solutions Limited is searching for enthusiastic and skilled individuals to join our team as Contact Center Officers. Located in the vibrant neighborhood of Uttara, Dhaka, this full-time role invites you to become a key player in our mission to deliver outstanding customer experiences. As a Contact Center Officer, your primary responsibilities will include: Receiving inbound calls and making outbound calls for tele-sales and telemarketing. Clearly explaining ideas and information to customers to ensure understanding. Handling customer files and maintaining accurate records. Committing to full-time work with a shifting duty schedule, allowing you to gain varied experience. Demonstrating flexibility to work across various shifts, whether they be day, evening, or night. Employing your persuasion skills to convincingly engage customers over the phone. Your ideal qualifications for this role include: A Bachelor’s or Honours degree. At least 1 year of relevant experience in a BPO/Data Entry firm or call center environment is preferred, though freshers are encouraged to apply. Strong computer skills, particularly in Microsoft Word and Excel. Excellent communication skills in both Bangla and English. Aged between 21 to 28 years, with a friendly demeanor and a passion for assisting customers. Ability to adapt to a roster-based duty schedule for flexibility in work hours. At Impel Service & Solutions Limited, we pride ourselves on our comprehensive service offerings in business process outsourcing. With over 13 years of experience, our firm not only focuses on delivering top-notch BPO services but also emphasizes building lasting relationships with our customers. We believe that repeat business stems from the strong connections developed through exceptional products and services. We offer a salary range of BDT 13,000 to 19,000 per month, commensurate with experience and qualifications. Don’t miss out on the chance to be a part of our dynamic team! If you are located near Uttara, Khilkhet, or Tongi, you will receive priority. Specify your current address when applying. Attach a recent photograph with your CV to ensure a complete application. If this sounds like the perfect fit for you, please apply today and take the first step towards an exciting career!