InterCloud Limited
Join Our Dynamic Team as an Officer - Customer Care
Dhaka
Deadline: 2025-09-06
Unknown Positions
Job Overview
Company: InterCloud Limited
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-27
Experience: 0 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Handle customer queries via phone and live chat with professionalism
- Monitor the orders which are received in our E-Commerce portal
- Provide inbound and outbound customer support (queries, orders, complaints, telemarketing)
- Ensure service quality by following organizational standards
- Track refund and return issues to support operational requirements
- Any other tasks assigned as operational requirements
Required Skills
- Strong MS Office skills (Word & Excel)
- Good communication skills (Verbal & Typing)
- Willingness to work in 24/7 roster shifts
Benefits & Compensation
- Mobile bill
- Provident fund
- Weekly 2 holidays
- Insurance
- Full subsidized lunch
- Yearly salary review
- 2 festival bonuses
- Yearly free tickets of NovoAir Limited
Job Description
Handle customer queries via phone and live chat with professionalism.Monitor the orders which are received in our E-Commerce portal.Provide inbound and outbound customer support (queries, orders, complaints, telemarketing).Ensure service quality by following organizational standards.Track refund and return issues to support operational requirements.Any other tasks assigned as operational requirements.This role at InterCloud Limited seeks someone between 24 to 28 years of age, with strong MS Office skills (Word & Excel) and good communication skills (verbal & typing). We are looking for a dedicated individual who is willing to work in 24/7 roster shifts.At InterCloud, we value our employees and offer a range of benefits as part of our commitment to a healthy work-life balance:Mobile bill coverageProvident fundWeekly 2 holidaysComprehensive insuranceFull subsidized lunch facilitiesYearly salary reviews2 festival bonusesYearly free tickets of NovoAir LimitedThis is a full-time position based in Dhaka, Bangladesh. If you are a motivated individual looking to advance your career in customer care, we invite you to apply.