Voice Tech Solutions
Join Our Dynamic Team as a Customer Service Advisor at Voice Tech Solutions!
Dhaka
Deadline: 2025-10-07
8 Positions
Job Overview
Company: Voice Tech Solutions
Location: Dhaka
Type: FullTime
Salary: Tk. 13000 (Monthly)
Posted: 2025-09-07
Experience: 1 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Responding promptly and professionally to customer inquiries.
- Managing customer communications through various channels.
- Resolving customer complaints efficiently and providing suitable solutions.
- Explaining Pureit products and services in detail to customers.
- Processing orders, forms, and customer requests.
- Maintaining records of customer interactions, complaints, and resolutions.
- Collaborating with colleagues to enhance customer satisfaction.
- Providing feedback on customer service processes for continuous improvement.
- Leading and guiding a team of junior service representatives when necessary.
- Ensuring customers have a seamless and satisfying experience with Pureit.
Required Skills
- Excellent communication skills in Bangla and basic English.
- Strong interpersonal skills with a positive attitude.
- Able to work under pressure and thrive in a team environment.
- Fluency in English is a strong advantage.
Benefits & Compensation
- Starting Salary: 13,000 BDT
- Potential increase to 15,000 BDT after 6-9 months of probation (based on performance).
- Higher initial salary for exceptionally skilled candidates.
- Additional incentives for consistent performers can lead to a monthly income of over 20,000 BDT.
- 2 festival bonuses per year.
- Lucrative rewards for achieving periodic targets.
- Yearly Salary Review.
- Career growth opportunities.
Job Description
Exciting Opportunity with Pureit Bangladesh!Are you ready to take on a rewarding role that combines customer service excellence with the vibrant work culture at Voice Tech Solutions? As a Customer Service Advisor for Pureit Bangladesh Careline, you will be part of a dynamic, customer-focused team dedicated to enhancing the customer experience.Responding promptly and professionally to customer inquiries.Managing customer communications through various channels.Resolving customer complaints efficiently and providing suitable solutions.Explaining Pureit products and services in detail to customers.Processing orders, forms, and customer requests.Maintaining records of customer interactions, complaints, and resolutions.Collaborating with colleagues to enhance customer satisfaction.Providing feedback on customer service processes for continuous improvement.Leading and guiding a team of junior service representatives when necessary.Ensuring customers have a seamless and satisfying experience with Pureit.Required Education:Bachelor's degree or equivalent (Honors degree)Experience:1 to 3 years in customer service or related fields.Experience in IT Enabled Service, Call Center, B2B Software and Services Startup is an advantage.Skills Required:Excellent communication skills in Bangla and basic English.Strong interpersonal skills with a positive attitude.Able to work under pressure and thrive in a team environment.Fluency in English is a strong advantage.Job Location: Dhaka, MohakhaliSalary: Starting from 13,000 BDT, with potential raises based on performance.Benefits include:Festival bonuses (2 annually)Yearly salary review and potential salary increase based on performance.Opportunities for career growth and personal development.If you are enthusiastic about delivering exceptional customer service and want to be a part of an innovative team, we encourage you to apply now! Join us at Voice Tech Solutions and make a difference in customer care.