Talibrate
Join Our Team as a Customer Service Agent for International Clients
Dhaka
Deadline: 2025-09-19
2 Positions
Job Overview
Company: Talibrate
Location: Dhaka
Type: FullTime
Salary: Tk. 35000 - 50000 (Monthly)
Posted: 2025-08-20
Experience: 3 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Respond to live chat inquiries with clarity and professionalism
- Use pre-written scripts to communicate effectively
- Handle multiple conversations while maintaining quality
- Gather and record visitor information accurately
- Follow tagging protocols and escalate sensitive issues appropriately
- Participate in team training and meetings
- Uphold customer satisfaction and communication KPIs
- Comply with data privacy and security requirements
Required Skills
- Customer Service
- Live Chat
- Strong command of English
- Multitasking ability
- Typing speed 40 WPM or above
- Familiarity with chat platforms
- Excellent written communication
Benefits & Compensation
- Competitive salary
- Opportunity to work with international clients
- Long-term career growth opportunities
- Exposure to global standards
Job Description
About the RoleWe are seeking a highly motivated and fluent English-speaking Live Chat Agent to support the customer service operations of a leading U.S.-based digital marketing company. This is a critical frontline role where you’ll engage website visitors through real-time chat, answer questions, capture lead information, and deliver an exceptional customer experience across a wide range of client industries.Respond to live chat inquiries across multiple websites with clarity, speed, and professionalismUse pre-written scripts, client websites, and personalized messaging to communicate effectivelyHandle up to 5 simultaneous conversations while maintaining quality and accuracyAccurately gather and record visitor information and chat detailsFollow conversation tagging protocols and escalate sensitive issues per established guidelinesParticipate in training sessions and team meetings to stay aligned with process and performance goalsUphold customer satisfaction, typing speed, and communication KPIsComply with all applicable data privacy and security requirementsSkills and Requirements:Bachelor’s Degree or HonoursMinimum 3 years of experience in customer support, live chat, or call center rolesStrong command of English (near-native proficiency)Typing speed of at least 40 WPM, ideally 50+Ability to multitask and handle multiple chats effectivelyPrior experience with chat platforms or CRM tools is preferredFamiliarity with U.S. time zones for a night shift roleBenefits:Competitive salary based on experienceOpportunity to work with a growing international clientLong-term career growth based on performanceExposure to global customer service standardsIf you are passionate about delivering exceptional customer service and possess the qualifications mentioned, we encourage you to apply today!