Join Ever Skin Care as a Customer Service Executive - A Role to Shine!

Education Requirements

Job Responsibilities

• Providing guidance and support to team members to ensure effective performance.
• Developing plans aligned with the unit’s goals and ensuring their execution.
• Maintaining high standards of quality in all operations and services.
• Creating regular progress reports.
• Analyzing performance and suggesting improvements.
• Addressing challenges quickly and effectively.
• Making decisions to keep operations running smoothly.
• Maintaining communication with clients, suppliers, and stakeholders.
• Ensuring smooth coordination between departments.
• Responding to customer inquiries via phone, email, or in person.
• Helping solve customer problems or complaints effectively.
• Providing accurate information about products or services.
• Guiding customers in understanding features, pricing, and processes.
• Ensuring works are completed accurately and efficiently.
• Maintaining detailed records of customer interactions.
• Documenting issues and solutions for future reference.
• Following up with customers to ensure satisfaction.
• Providing updates on issues or requests they’ve raised.
• Staying polite, calm, and helpful in all interactions.
• Representing the company positively at all times.

Job Description