Miswan
Join Our Team as a Customer Service Executive in Dhaka's Thriving E-commerce Sector!
Dhaka
Deadline: 2025-09-30
10 Positions
Job Overview
Company: Miswan
Location: Dhaka
Type: FullTime
Salary: Tk. 12,000 - 20,000 (Monthly)
Posted: 2025-09-13
Experience: 1 Years
Education Requirements
HSC/Bachelor's Degree (Honors)
Job Responsibilities
- Resolve customer queries and issues through inbound and outbound calls.
- Confirm orders via calls and provide accurate delivery status and product information.
- Accept complaints, take necessary action for quick resolution, and follow up with customers.
- Maintain professional and friendly behavior with customers.
- Accurately enter and update customer information in the system.
- Maintain customer service metrics such as call response time and first call resolution.
- Support the sales team and identify upselling opportunities as needed.
- Complete tasks as directed by the team leader and participate in team meetings.
Required Skills
- Excellent communication skills in Bangla and English.
- Problem-solving skills and a keen attention to detail.
- Ability to work in a fast-paced environment.
- Strong multitasking skills.
Job Description
Job Title: Customer Service Executive (Call Center) Company: Miswan Do you have a passion for helping others and ensuring customers have the best experience? Miswan, a leading Bangladeshi E-commerce company, is looking for dedicated individuals to join our team as Customer Service Executives. With a focus on premium gifts and surprise deliveries, we pride ourselves on our exceptional customer service, and we need you to help us continue to thrive! Responsibilities: Resolve customer queries and issues through inbound and outbound calls. Confirm orders via calls and provide accurate delivery status and product information. Accept complaints, take necessary action for quick resolution, and follow up with customers. Maintain professional and friendly behavior with customers. Accurately enter and update customer information in the system. Maintain customer service metrics such as call response time and first call resolution. Support the sales team and identify upselling opportunities as needed. Complete tasks as directed by the team leader and participate in team meetings. Required Skills: Excellent communication skills in Bangla and English. Problem-solving skills and a keen attention to detail. Ability to work in a fast-paced environment. Strong multitasking skills. Education Requirements: HSC/Bachelor's Degree (Honors). Experience: 1 to 2 years in a relevant field, preferably in E-commerce startups. Age Requirement: 20 to 35 years. Job Nature: Full Time. Workplace: Office-based in Dhaka (South Keraniganj). Salary: Monthly salary ranging from Tk. 12,000 to 20,000, plus performance bonuses of up to Tk. 5,000. Join us at Miswan – where we have served over 223,000 customers since our inception in 2021. If you believe you have what it takes to excel in this role and help us create memorable experiences for our clients, we encourage you to apply! Application Deadline: September 30, 2025. If you are interested in this job and want to apply, please visit our website or connect with us directly through our email. For any inquiries, you can reach out at the phone number provided below.