Shanta Life Insurance PLC
Customer Service Executive, Corporate Business at Shanta Life Insurance PLC - Join Our Dynamic Team!
Dhaka
Deadline: 2025-09-25
2 Positions
Job Overview
Company: Shanta Life Insurance PLC
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-26
Experience: 2 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Manage the assigned client portfolio and provide team support when required.
- Set clear objectives and ensure tasks are completed efficiently and on time.
- Handle client complaints promptly, ensuring effective and satisfactory resolution.
- Liaise with HR/Corporate representatives to resolve queries on coverage and policy terms.
- Provide end-to-end servicing of group insurance policies, including onboarding, premium collection, and claims coordination.
- Contribute ideas to improve service quality and client experience.
- Maintain compliance with regulatory requirements.
Required Skills
- Customer Relationship Management
- Effective Business Communication Skill
- Negotiation and Persuasion Skills
- Reporting and Documentation Skill
- Strong Interpersonal Skills
Benefits & Compensation
- Working in a reputable organization
- Career development opportunities
- Dynamic team environment
Job Description
Are you passionate about providing exceptional customer service? Shanta Life Insurance PLC is seeking a Customer Service Executive to enhance the customer experience for our corporate clients. Join our team in Dhaka, and take pride in being part of a pioneering organization in the insurance sector of Bangladesh!Job Purpose: As a Customer Service Executive, you will actively contribute as part of a team to enhance the service experience for our group clients. You will handle assigned group clients, streamline processes, and ensure prompt resolution of customer inquiries.Key Roles and Responsibilities:A. Client Support:Manage the assigned client portfolio and provide team support as needed.Set clear objectives and ensure efficient task completion. Handle client complaints promptly, ensuring effective resolutions.Liaise with HR/Corporate representatives of client organizations to resolve queries related to coverage, policy terms, and employee benefits.Provide comprehensive servicing of group insurance policies, covering onboarding, premium collection, endorsements, renewal negotiations, claims coordination, reinsurance, medical underwriting, and database management.Maintain strong communication with clients, medical partners, and internal teams to address issues effectively.Ensure compliance with regulatory requirements and company policies.Stay updated on group life and medical insurance products.B. Revenue Generation:Proactively work to retain clients and secure the inflow of renewal premiums.Engage in negotiations with clients for up-selling and cross-selling of products.Experience Needed: Candidates should have 2 to 5 years of experience in fields such as Banks, Insurance, Telecommunication, or Multinational Companies.Skills Required: Candidates must possess strong Customer Relationship Management, Effective Business Communication, Negotiation skills, Reporting and Documentation skills, and Interpersonal skills.Age Requirement: 24 to 35 years.Job Category: Full TimeLocation: Tejgaon, Dhaka, Bangladesh.Salary: NegotiableIf you are ready to take your career to the next level in a vibrant and innovative company, apply today and join us at Shanta Life Insurance!