GuestsHome
Customer Service Manager — 24/7 International Hospitality (Remote, Bangladesh)
Dhaka
Deadline: 2025-12-26
2 Positions
Job Overview
Company: GuestsHome
Location: Dhaka
Type: FullTime
Salary: Tk. 20000 - 30000 (Monthly)
Posted: 2025-11-27
Experience: 3 Years
Education Requirements
Not specified
Job Responsibilities
- Respond instantly to guest messages and answer calls across platforms
- Solve issues including check-in, complaints and emergencies
- Coordinate UK/UAE cleaners and maintenance teams
- Manage calendars across booking platforms
- Make confident, independent decisions to resolve guest issues
- Maintain clear, professional English communication
Required Skills
- Fluency in English (written and spoken)
- Fast responder and high urgency mindset
- Confident communicator
- Tech-friendly (comfortable with booking platforms and tools)
- Problem-solving and decision-making under pressure
- Experience in call center or IT-enabled services
Benefits & Compensation
- World-class training in hospitality and communication
- Opportunity to grow into Team Leader and Operations Manager roles
- Yearly performance-based increment
- Performance bonuses
- International work experience
- Stable long-term role and positive work environment
Job Description
Apply now: GuestsHome is hiring a Customer Service Manager to join an elite 24/7 international hospitality team. This job circular invites experienced, fast-responding professionals who thrive under pressure and want international exposure. This job offers stable long-term work, strong training, and clear career progression. Read the full job details below and prepare to apply if you meet the requirements.OverviewGuestsHome, an international hospitality company operating across the UK, UAE and Europe, seeks a Customer Service Manager to manage real-time guest communications for Airbnb, Booking.com and other short-stay platforms. This is a remote role based in Bangladesh (Dhaka - Uttara) with rotational day/night shifts. The ideal candidate is fast, reliable, confident, and tech-friendly.Why this job and why this company?Work with an international hospitality brand and gain global exposure.World-class training and continuous professional development.Clear career progression—opportunities to grow into Team Leader and Operations Manager roles.Performance-based yearly increments and bonuses.Role SummaryAs a Customer Service Manager you will be responsible for managing real-time guest communication, answering calls, resolving complaints and emergencies, coordinating cleaners and maintenance teams across the UK and UAE, and ensuring five-star service at all times. This role is customer-facing in the broadest sense and demands quick, independent decision-making and excellent English communication skills.Key ResponsibilitiesRespond instantly to guest messages and answer calls across platforms.Solve issues including check-in, complaints and on-site emergencies.Coordinate cleaners and maintenance teams in the UK and UAE.Manage multiple calendars across booking platforms and ensure accurate availability.Make confident, independent decisions to resolve guest issues immediately.Maintain clear, professional English communication in writing and over the phone.Who we’re looking for (non-negotiable)Fast responder with a high-urgency work style.Confident communicator with excellent English writing skills.Extremely reliable—no missed shifts and strong ownership mindset.Calm under pressure and able to handle emergencies.Tech-friendly and able to learn and manage multiple booking systems.Minimum 3 years of relevant experience in IT Enabled Services / Call Center or similar hospitality/customer service environments.Skills & EducationFluency in English (written and spoken).Strong communication and problem-solving skills.Experience with booking platforms (Airbnb, Booking.com) is an advantage.Comfortable with shift work and remote coordination.Education: Not specifically required / not specified — relevant experience is prioritized.Benefits & Growth OpportunitiesWorld-class training in hospitality and communication.Yearly performance-based increment and performance bonuses.International work experience with exposure to UK, UAE and European markets.Opportunity for career growth into leadership roles (Team Leader, Operations Manager).Stable, respectful working environment with long-term prospects.Other important detailsLocation: Remote (Bangladesh) — job primarily supports Uttara, Dhaka operations.Vacancies: 2 positions available.Employment Type: Full Time with rotational day/night shifts.Salary Range: Tk. 20,000 - 30,000 (monthly).How to applyThis job supports online applications. The job circular indicates OnlineApply is enabled. The listing requests applicants to send their CV and follow the company application instructions. Although the public listing does not display a dedicated apply email or URL, candidates should prepare a strong CV highlighting relevant experience in call center or IT enabled service/hospitality roles and be ready to submit when the apply link or email is provided.Keywords for this listing: job, company, circular, bangladesh, apply.Final notesGuestsHome seeks people who are action-oriented and ready to take ownership of guest experience. If you are fast, reliable, and want to grow in international hospitality — this is a great job to apply for. Make sure your CV highlights your experience with high-urgency customer support, booking-platform operations, and shift-based work.