Mashra Internet
Join Our Team as a Customer Service NOC at Mashra Internet!
Dhaka
Deadline: 2025-10-10
2 Positions
Job Overview
Company: Mashra Internet
Location: Dhaka
Type: FullTime
Salary: Tk. 18000 - 20000 (Monthly)
Posted: 2025-09-10
Experience: 5 Years
Education Requirements
Diploma in Computer Science or related fields
Job Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
- Monitor and manage network performance, ensuring optimal service delivery.
- Document and track customer interactions using our internal systems.
- Work collaboratively with technical teams to troubleshoot and resolve customer complaints.
- Develop a deep understanding of our products and services to better assist customers.
- Actively seek feedback from customers to improve services and ensure satisfaction.
Required Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities.
- Patience and empathy in customer interactions.
- Adaptability and ability to work in a team.
- Proactive attitude towards customer service and product knowledge.
Benefits & Compensation
- Competitive salary ranging from Tk. 18,000 to Tk. 20,000 per month.
- Opportunities for professional development.
- A friendly and supportive work environment.
- Comprehensive training for all new hires.
Job Description
OverviewAre you passionate about providing exceptional customer service? Join Mashra Internet as a Customer Service NOC and become a key player in our commitment to customer satisfaction! We are seeking dedicated individuals who thrive in a fast-paced environment and are eager to build lasting relationships with our customers. Company OverviewMashra Internet is a leading internet service provider in Dhaka, Bangladesh. We are known for our commitment to delivering high-quality products and services to our customers. Our team is dynamic and innovative, constantly seeking ways to improve our service delivery. To maintain our high standards, we are looking for the best talent to join our team! ResponsibilitiesProvide exceptional customer service by addressing inquiries and resolving issues efficiently.Monitor and manage network performance, ensuring optimal service delivery.Document and track customer interactions using our internal systems.Work collaboratively with technical teams to troubleshoot and resolve customer complaints.Develop a deep understanding of our products and services to better assist customers.Actively seek feedback from customers to improve services and ensure satisfaction. QualificationsEducation: Diploma in Computer Science or related fields.Experience: Minimum of 5 years in a similar role, preferably in the ISP sector.Strong communication skills and the ability to handle challenging situations with calmness and patience.Knowledge of networking and troubleshooting techniques is a significant advantage. SkillsExcellent communication and interpersonal skills.Strong problem-solving capabilities.Patience and empathy in customer interactions.Adaptability and ability to work in a team.Proactive attitude towards customer service and product knowledge. BenefitsCompetitive salary ranging from Tk. 18,000 to Tk. 20,000 per month.Opportunities for professional development.A friendly and supportive work environment.Comprehensive training for all new hires. LocationThis position is located in Dhaka (Uttara). Our office is situated in a bustling area, making it easily accessible to all employees. Application ProcessIf you are interested in joining our team, please send your CV to mashrainternet@gmail.com or contact us at 01911-381848 / 01834902329. Applications will be accepted until 2025-10-10. Join Us!Don't miss this opportunity to advance your career in an exciting and rewarding environment. At Mashra Internet, your contribution makes a difference!