Digicon Technologies Ltd.
Join Our Team as a Customer Service Representative at Digicon Technologies Ltd.
Dhaka
Deadline: 2025-09-16
20 Positions
Job Overview
Company: Digicon Technologies Ltd.
Location: Dhaka
Type: FullTime
Salary: Tk. 10,000 - 10,000 (Monthly)
Posted: 2025-08-17
Experience: 0 Years
Education Requirements
Bachelor/Honors or Diploma
Job Responsibilities
- Handle incoming calls to prospective customers regarding the Client’s business.
- Provide excellent customer service and accurate information to customers, ensuring satisfaction.
- Identify customer needs, clarify information, and provide solutions.
- Actively manage calls to resolve customer issues.
- Maintain knowledge of Facebook (Social Media), email, and web chat.
- Refer unresolved grievances to designated persons for further investigation.
- Collect and examine all relevant information to assess complaints and identify potential causes.
- Report issues to the team leader as needed.
Required Skills
- Strong oral communication skills
- Good listening skills
- Analytical skills
- Customer focus
- Basic computer knowledge
- Adaptability to different personality types
- Willingness to work various shifts
Job Description
Digicon Technologies Ltd. is excited to announce an opening for a Customer Service Representative. If you have a passion for helping others and thrive in fast-paced environments, we want to hear from you! This role involves handling incoming calls, providing excellent customer service, and ensuring customer satisfaction. Job Responsibilities: Handle incoming calls to prospective customers regarding our services. Provide accurate information to customers, ensuring high levels of satisfaction. Identify customer needs, clarify details, and provide solutions. Actively manage calls to resolve customer issues. Be knowledgeable about social media platforms like Facebook as well as email and web chat. Refer unresolved grievances to the appropriate personnel. Gather relevant information to assess complaints and identify potential solutions. Report complex issues to team leaders in a timely manner. Required Skills: Strong oral communication abilities. Good listening and analytical skills. Customer-focused with the ability to adapt to various personality types. Basic computer knowledge. Willingness to work in shifts. Educational Requirements: Bachelor’s or Honors Degree. Diploma holders are also encouraged to apply. Job Overview: Location: Dhaka (Mirpur) Company: Digicon Technologies Ltd. Employment Type: Full Time Salary: Tk. 10,000 / Month Ages: 18 to 35 years Vacancies: 20 If you're ready to advance your career with a company that values its employees and their growth, apply now! Remember to bring your CV and a photocopy of your NID if you are attending a walk-in interview. This position offers not only the chance to develop your customer service skills but also to work in a dynamic and supportive environment. For your application, please note that the deadline is September 16, 2025. Don’t miss your chance to be part of our growing team!