London Gents Parlour
Customer Service - Team Lead at London Gents Parlour
Dhaka
Deadline: 2025-09-18
1 Positions
Job Overview
Company: London Gents Parlour
Location: Dhaka
Type: FullTime
Salary: Tk. 30000 - 35000 (Monthly)
Posted: 2025-09-09
Experience: 5 Years
Education Requirements
Bachelor of Business Administration (BBA) in Management or Master of Business Administration (MBA) in Management
Job Responsibilities
- Lead and supervise the customer service team across the institute and parlour.
- Ensure clients and students receive professional, timely, and high-quality service.
- Handle escalated customer queries, complaints, and feedback effectively.
- Train, mentor, and motivate customer service staff to maintain service excellence.
- Develop and implement customer service policies and standards.
- Coordinate with the academic team, trainers, and beauty professionals for smooth operations.
- Monitor daily service performance, prepare reports, and recommend improvements.
- Support in admissions counseling, appointment bookings, and client/student follow-ups.
- Maintain a positive and professional environment to enhance customer satisfaction and retention.
Required Skills
- Customer service
- Leadership
- Communication
- Interpersonal skills
- Problem-solving
- Multitasking
Job Description
London Gents Parlour & Beauty Training Institute is seeking a Customer Service - Team Leader who will be responsible for managing the customer service team, ensuring excellent client and student experiences, and maintaining service standards across both the training institute and the parlour. This role requires strong leadership, problem-solving, and communication skills, with the ability to handle a fast-paced environment.Key ResponsibilitiesLead and supervise the customer service team across the institute and parlour.Ensure clients and students receive professional, timely, and high-quality service.Handle escalated customer queries, complaints, and feedback effectively.Train, mentor, and motivate customer service staff to maintain service excellence.Develop and implement customer service policies and standards.Coordinate with the academic team, trainers, and beauty professionals for smooth operations.Monitor daily service performance, prepare reports, and recommend improvements.Support in admissions counseling, appointment bookings, and client/student follow-ups.Maintain a positive and professional environment to enhance customer satisfaction and retention.Qualifications & RequirementsBachelor’s degree preferred (Business, Management, or related field).Minimum 5–6 years of experience in customer service, with at least 5 years in a supervisory/team lead role (experience in beauty, wellness, or education sector is an advantage).Strong leadership and team management skills.Excellent communication, interpersonal, and problem-solving abilities.Proficiency in MS Office and customer service tools/software.Ability to multitask and work in a dynamic environment.