Discovery Internet
Join Our Team as a Customer Support Engineer at Discovery Internet
Narsingdi
Deadline: 2025-08-31
4 Positions
Job Overview
Company: Discovery Internet
Location: Narsingdi
Type: FullTime
Salary: Tk. 20,000 - 30,000 (Monthly)
Posted: 2025-08-24
Experience: 2 Years
Education Requirements
Diploma in Computer or Bachelor of Science (BSc) in Computer Science & Engineering
Job Responsibilities
- Shifting duties as needed.
- Providing friendly and professional support via phone, help desk, and live chat.
- Monitoring systems and responding to issues quickly.
- Supporting customers with LAN/WAN network issues.
- Working with the head office and technical team to resolve Fiber and UTP problems fast.
- Guiding cable technicians to install Fiber and UTP links correctly and on time, following company standards.
- Completing tasks efficiently to improve team performance.
- Performing other duties as assigned by management.
Required Skills
- Excellent Communication Skills
- Customer Orientation
- Problem Solving
- Adaptability
- Team Collaboration
Benefits & Compensation
- Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2 per year
Job Description
Are you looking for an exciting opportunity in the tech industry? Discover the potential of working with Discovery Internet, a leader in the ISP sector. We are seeking a dedicated Customer Support Engineer (ISP) to join our team! As a Customer Support Engineer, your responsibilities will include: Shifting duties as needed to ensure smooth operations. Providing friendly and professional support via phone, help desk, and live chat. Monitoring systems and responding to issues swiftly to maintain seamless service. Supporting customers with LAN/WAN network issues to ensure connectivity. Collaborating with the head office and technical team to resolve Fiber and UTP problems quickly. Guiding cable technicians in the correct and timely installation of Fiber and UTP links, adhering to company standards. Completing assigned tasks efficiently to enhance team performance. Performing other duties as assigned by management to contribute to overall success. To qualify for this position, candidates must have: A diploma in Computer or a Bachelor of Science (BSc) in Computer Science & Engineering. Aged between 25 to 35 years. Experience in the ISP sector is preferred, although freshers are also welcome to apply! A minimum of 2 to 5 years of relevant experience. Ability to perform under pressure and adapt to changing work requirements. Excellent communication skills and a commitment to customer satisfaction. Job Locations: Narsingdi, Bangladesh Employment Type: Full Time - Work at office Salary: Tk. 20,000 - 30,000 (Monthly) Additional Benefits: Mobile bill coverage Annual salary reviews Two festival bonuses per year How to Apply: If you meet the above qualifications and are excited about the opportunity to work with us, please apply by submitting your application through our website. Application Deadline: August 31, 2025 If you're looking to enhance your career with a dynamic and innovative company, then Discovery Internet is the place for you. Don't miss out on this opportunity - apply today!