Flixza Group
Join Flixza Group as a Female Customer Support Executive
Dhaka
Deadline: 2025-09-29
1 Positions
Job Overview
Company: Flixza Group
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-31
Experience: 2 Years
Education Requirements
Higher Secondary
Job Responsibilities
- Respond promptly and professionally to customer calls, emails, messages, and social media queries.
- Assist walk-in customers with courtesy and provide accurate information.
- Deliver consistent and precise product, service, and policy information.
- Follow up with customers to ensure full resolution of issues and satisfaction.
- Maintain records of customer feedback, complaints, and resolutions.
- Collaborate with internal departments to resolve queries quickly.
- Escalate unresolved or complex issues to the appropriate teams.
- Handle after-sales service and delivery-related complaints efficiently.
- Uphold the company’s brand reputation through respectful and empathetic communication.
Required Skills
- Customer Support through Phone and Email
- Problem Solving and Multi-tasking Skills
- Social Media Management
- Time Management and Prioritization
- Tolerance and Patience
Benefits & Compensation
- Mobile bill
- Overtime allowance
- Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
- Competitive salary (Negotiable for experienced candidates)
- Professional work environment
- Opportunity for growth within the Group
Job Description
Flixza Group, a rapidly growing business conglomerate with concerns in e-commerce, real estate, automobile, and food & beverage is looking for a Female Customer Support Executive. The selected candidate will be responsible for managing customer interactions across all our concerns — through phone, email, social media, website, and in-person communications. This role requires excellent communication skills, patience, and a service-oriented mindset. Job Responsibilities:Respond promptly and professionally to customer calls, emails, messages, and social media queries.Assist walk-in customers with courtesy and provide accurate information.Deliver consistent and precise product, service, and policy information.Follow up with customers to ensure full resolution of issues and satisfaction.Maintain records of customer feedback, complaints, and resolutions.Collaborate with internal departments to resolve queries quickly.Escalate unresolved or complex issues to the appropriate teams.Handle after-sales service and delivery-related complaints efficiently.Uphold the company’s brand reputation through respectful and empathetic communication.Required Skills:Customer Support through Phone and EmailProblem Solving and Multi-tasking SkillsSocial Media ManagementTime Management and PrioritizationTolerance and PatienceAdditional Job Requirements:Age: 20 to 30 yearsOnly Female candidates are eligible This position offers a competitive salary and additional benefits such as mobile bill coverage, overtime allowance, and annual performance bonuses. Flixza Group also conducts yearly salary reviews and offers two festival bonuses. You will be a part of a professional work environment with opportunities for growth within the Group. If you are ready to take your career to the next level and join a dynamic team, apply now! Please note: The Flixza Group is committed to upholding a professional and collaborative environment that fosters growth and innovation within Bangladesh's thriving market.