TUUO Solutions Limited
Customer Support Officer Wanted at TUUO Solutions Limited
Dhaka
Deadline: 2025-09-20
5 Positions
Job Overview
Company: TUUO Solutions Limited
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-21
Experience: 2 Years
Education Requirements
Bachelor's degree in any field.
Job Responsibilities
- Deal with customer queries/complaints/requests via Chatbot and Email.
- Maintain logs.
- Understand customer needs and follow up with the production team.
- Ensure the success of the project.
- Statistical analysis and reporting.
- Upload and download customer projects.
- Foster long-term relationships with clients.
Required Skills
- Customer Needs Assessment
- Customer Relationship Management
- Customer Service
- Data Logging
- File Management
Benefits & Compensation
- Fully subsidized lunch/dinner
- Performance bonus
- Overtime allowance
- Annual salary review
- 2 yearly festival bonuses
- Weekly 1 holiday.
Job Description
About TUUO Solutions Limited: A dynamic and rapidly growing IT solutions provider based in Bangladesh, TUUO Solutions Limited is currently seeking a proactive Customer Support Officer to enhance our customer support team. This position is particularly suited for those who thrive on building strong relationships with clients in diverse markets including the UK, USA, Canada, and Australia.Job Responsibilities:Respond to customer queries and complaints through Chatbot and Email.Maintain detailed logs of customer interactions.Understand and analyze customer needs in collaboration with the production team.Ensure successful project execution and client satisfaction.Conduct statistical analysis and prepare reports.Manage uploads and downloads related to customer projects.Cultivate and maintain long-term relationships with clients.Required Qualifications:A minimum of a Bachelor’s degree from a recognized university.At least 2 years of professional experience in customer support or a related field, preferably in technology-oriented environments including Software Companies, BPOs, and AI Startups.Strong communication skills in English.Capability to manage multiple tasks effectively, both independently and as part of a team.Proficiency in computer literacy.Commitment to working night shifts when necessary.Benefits:Fully subsidized lunch/dinner.Competitive performance bonus.Overtime allowances.Annual salary reviews.Two yearly festival bonuses.One day off per week.If you are enthusiastic and confident, even as a fresher, we encourage you to apply! The opportunity to build a robust career in a friendly and supportive environment awaits you.