IVAMCO
Customer Support & Telesales Executive at IVAMCO - Join Our Dynamic Team!
Dhaka
Deadline: 2025-09-17
1 Positions
Job Overview
Company: IVAMCO
Location: Dhaka
Type: FullTime
Salary: Tk. 10000 - 15000 (Monthly)
Posted: 2025-09-07
Experience: 1 Years
Education Requirements
HSC
Job Responsibilities
- Manage customer support and enhance social media presence for IVAMCO’s Wings retail brands – Accessories Park & Trekmad.
- Respond to inquiries via Phone, Facebook, WhatsApp, and other social media swiftly and professionally.
- Handle Shopify order management, payment issues, service updates, returns, and refunds.
- Guide customers on product information, ensure payment processing, and clarify shipping timelines and policies.
- Coordinate with warehouse and inventory teams to investigate and resolve customer complaints.
- Track ongoing issues and maintain customer follow-ups until resolution.
- Keep detailed records of customer interactions and issues for quality control.
- Support promotional campaigns by addressing queries regarding offers and discounts.
- Offer management feedback on recurring issues and suggestions for Shopify process improvements.
Required Skills
- Call Center
- Google Sheets
- Shopify
Benefits & Compensation
- Performance bonus
- Overtime allowance
- Annual salary reviews
- Festival bonuses (2 per year)
Job Description
Position Overview: Join IVAMCO as a Customer Support & Telesales Executive and make a significant impact in our customer interactions for our online retail stores powered by Shopify. We are looking for an energetic professional with hands-on experience with the Shopify admin panel, order processing, and excellent customer communication skills. The ideal applicant must be detail-oriented, empathetic, and ready to engage with customers across various platforms.Manage customer support and enhance our social media presence for IVAMCO’s Wings retail brands – Accessories Park & Trekmad.Respond to inquiries via Phone, Facebook, WhatsApp, and other social media swiftly and professionally.Handle Shopify order management, payment issues, service updates, returns, and refunds.Guide customers on product information, ensure payment processing, and clarify shipping timelines and policies.Coordinate with warehouse and inventory teams to investigate and resolve customer complaints.Track ongoing issues and maintain customer follow-ups until resolution.Keep detailed records of customer interactions and issues for quality control.Support promotional campaigns by addressing queries regarding offers and discounts.Offer management feedback on recurring issues and suggestions for Shopify process improvements.Required Qualifications:Education: HSC or equivalent.Experience: 1-2 years in customer support, preferably in e-commerce or retail environments.Skills: Proficiency in Call Center operations, Google Sheets, and a deep understanding of Shopify.Age: 22 to 27 years.Language: Strong communication skills in both Bangla and English.Ability to work from 5 PM to 12 AM and flexibility to cover weekends and peak periods.Employee Benefits:Performance bonus and overtime allowance.Annual salary reviews.Festival bonuses (2 per year).If you're passionate about customer service and have the requisite skills and experience, apply now to be part of our amazing team at IVAMCO!