Link3 Technologies Limited
Exciting Opportunity for Deputy Manager/ Assistant Manager at Link3 Technologies!
Dhaka
Deadline: 2025-10-10
1 Positions
Job Overview
Company: Link3 Technologies Limited
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-09-10
Experience: 3 Years
Education Requirements
Bachelor in Engineering (BEngg)
Job Responsibilities
- Supervise and manage technical support issues reported through tickets or email
- Prepare roster and monthly schedules for team members
- Assign respective teams and engineers
- Proactive monitoring and adjustments to meet performance levels
- Respond to breakdowns and investigate critical customer issues
- Ensure corporate customer satisfaction through follow-ups
- Training and developing less experienced engineers
- Researching and troubleshooting system issues
- Identifying gaps in processes and services
- Supervision of fiber & wireless infrastructure activities
- Effective client communication and needs evaluation
- Coordinate with internal departments
- Submit requisitions for client needs
- Implementing new and existing fiber & wireless networks
- Team management in fieldwork
- Regular maintenance of office inventories
- Designing fiber-optic networks
- Configuring and troubleshooting MikroTik routers
Required Skills
- Technical support management
- Team supervision
- Communication skills
- Problem-solving skills
- Project management
Benefits & Compensation
- Mobile bill
- Provident fund
- Weekly 2 holidays
- Insurance
- Gratuity
- Yearly salary review
- Festival bonuses
Job Description
We invite talented individuals to join Link3 Technologies Limited, a leading IT Solution Provider in Bangladesh, as a Deputy Manager/ Assistant Manager, Nationwide Customer Support & Services (NCSS). We are looking for dedicated professionals who are eager to make a significant impact in the field of customer support and services. Job Responsibilities: Supervise and manage technical support issues reported through tickets or email. Prepare roster and monthly schedules for team members. Assign respective teams and engineers to ensure effective utilization of manpower. Proactively monitor team performance and consistently maintain procedures. Respond to breakdowns and conduct expert investigations of critical customer issues. Undertake proactive follow-ups to ensure corporate customer satisfaction. Train and develop direction for less experienced engineers. Research, diagnose, troubleshoot, and identify solutions for system issues. Identify gaps in processes and services across various environments. Ensure maximum utilization of resources. Supervise fiber and wireless infrastructure equipment termination activities. Communicate effectively with clients to evaluate and address their technical needs. Coordinate with internal departments for better service delivery. Submit requisitions for clients from our system. Implement and develop both new and existing fiber and wireless networks. Manage the technician team efficiently. Regularly maintain and manage region offices' inventory items. Design and plan fiber-optic networks including FTTx networks. Configure and troubleshoot MikroTik routers and related devices. Job Requirements: Bachelor's degree in Engineering (BEngg) is required. Certifications such as CCNP Enterprise or SP, CCNA/JNCIA/JNCIS-SP, MTCRE/MTCNA are preferable. Experience of 3 to 7 years in the ISP business area. Age range of applicants: 28 to 38 years. Gender Preference: Male/Female. Benefits: Mobile bill, Provident fund, Weekly 2 holidays, Insurance, Gratuity. Salary Review: Yearly. Festival Bonus: 2. If you are passionate about making a difference and meet the specified requirements, we encourage you to apply before the deadline of October 10, 2025. Do not miss this opportunity to be a part of an esteemed company operating in the heart of Bangladesh!