Pawsitive Veterinary Clinic Ltd.
Join Our Compassionate Team as an Executive - Customer Care
Dhaka
Deadline: 2025-08-31
1 Positions
Job Overview
Company: Pawsitive Veterinary Clinic Ltd.
Location: Dhaka
Type: N/A
Salary: Negotiable
Posted: 2025-08-11
Experience: 0 Years
Education Requirements
Bachelor's degree in any discipline (Business, Communications, or Hospitality preferred)
Job Responsibilities
- Greet pet owners warmly and assist with inquiries, services, and procedures.
- Schedule and confirm appointments for outpatient, vaccination, grooming, and surgery.
- Coordinate with veterinary staff to ensure timely patient flow.
- Handle billing, payment processing, and receipt generation accurately.
- Follow up with clients for reminders, reports, and satisfaction feedback.
- Manage phone calls, emails, and walk-in queries in both Bangla and English.
- Maintain client and pet data in the clinic management software.
- Assist in handling emergency situations with empathy and clarity.
- Ensure a clean, calm, and pet-friendly reception area.
Required Skills
- Excellent communication skills in Bangla and English
- Organizational skills and attention to detail
- Tech-savvy with MS Office and clinic management systems
- Ability to handle sensitive situations with professionalism
- Compassion for animals and comfort around pets of all sizes
Benefits & Compensation
- Friendly and inclusive work culture
- Competitive salary
- Training and development opportunities
- Medical benefits and paid leave
- Career growth opportunities
Job Description
Pawsitive Veterinary Clinic Ltd. is a BVC-compliant, modern, and compassionate veterinary care facility located in Dhaka, dedicated to delivering international-standard services in pet medicine, surgery, diagnostics, and preventive healthcare. As a sister concern of Labaid Cancer Hospital, we pride ourselves on bringing clinical excellence and a deep passion for animal welfare into the veterinary ecosystem.We are currently seeking a friendly and organized Executive – Customer Care to be the first point of contact for our valued clients, ensuring a seamless experience at our clinic.Greet pet owners warmly and provide assistance with inquiries, services, and procedures.Schedule and confirm appointments for outpatient services, vaccinations, grooming, and surgeries.Coordinate with veterinary staff to ensure timely patient flow, ensuring that all clients receive the best care.Handle billing, payment processing, and receipt generation accurately, maintaining a smooth financial process.Follow up with clients for reminders, reports, and satisfaction feedback, fostering client loyalty.Manage phone calls, emails, and walk-in queries in both Bangla and English, ensuring effective communication.Maintain client and pet data in the clinic management software, ensuring accuracy and confidentiality.Assist in handling emergency situations with empathy and professionalism.Ensure a clean, calm, and pet-friendly reception area that creates a welcoming environment.Education Requirements:Bachelor's degree in any discipline (Business, Communications, or Hospitality preferred).Key Competencies:Excellent communication skills in both Bangla and English.Warm, approachable, and patient-centered personality.Strong organizational skills with attention to detail.Tech-savvy; ability to use clinic management systems and MS Office.Ability to handle sensitive situations with professionalism and empathy.Must love animals and be comfortable around pets of all sizes and temperaments.What We Offer:A friendly, inclusive, and pet-focused work culture.Competitive salary and benefits package.Training and development opportunities for professional growth.Medical benefits, paid leave, and festive bonuses.Career growth opportunities within the Labaid Group.Application Process: Interested candidates are encouraged to visit our website to learn more about us and the work we do. Apply by sending your application via email.