DB Trims Ltd.
Join Our Team as an Executive – Customer Service at DB Trims Ltd.
Gazipur
Deadline: 2025-09-20
1 Positions
Job Overview
Company: DB Trims Ltd.
Location: Gazipur
Type: FullTime
Salary: Negotiable
Posted: 2025-09-09
Experience: 2 Years
Education Requirements
Minimum Bachelor’s degree in Business Administration or a related field.
Job Responsibilities
- Manage customer accounts and ensure effective communication and coordination between the customer, sales team, production planning, and production departments.
- Handle customer order processing (both sample and bulk), follow-up on orders, and provide timely feedback.
- Mediate and resolve customer complaints, ensuring customer satisfaction.
- Support the Sales/Marketing team with required reporting and documentation.
- Assist in achieving sales targets by providing necessary operational support.
- Prepare and manage all required deemed export documentation related to orders.
Required Skills
- communication and interpersonal skills
- Complaint Management
- Customer Relationship Management
- Customer Service
- Customer Support
- Microsoft Office
- The ability to work under pressure
Job Description
Job Overview DB Trims Ltd. is seeking a highly motivated and skilled Executive in Customer Service to join our dynamic team. If you are passionate about delivering exceptional customer experiences and possess strong interpersonal skills, we would love to hear from you! This position offers an opportunity to work in a fast-paced environment where you can make a significant impact. Job Responsibilities Manage customer accounts and ensure effective communication and coordination between the customer, sales team, production planning, and production departments. Handle customer order processing (both sample and bulk), follow-up on orders, and provide timely feedback. Mediate and resolve customer complaints, ensuring customer satisfaction throughout the process. Support the Sales/Marketing team with necessary reporting and documentation. Assist in achieving sales targets by providing operational support and managing logistics effectively. Prepare and manage all required deemed export documentation related to orders and ensure compliance with regulations. Required Skills & Qualifications Minimum Bachelor’s degree in Business Administration or a related field. 2 to 4 years of experience in customer service, preferably in the garments accessories or textile sector. Strong communication and interpersonal skills. Proficient in Microsoft Office and customer relationship management systems. Able to work under pressure and successfully manage multiple tasks. Additional Requirements At least 2 years of relevant experience in customer service specific to the garments accessories or textile sector. Ability to work collaboratively with diverse teams. Location This position is based in Gazipur (Kashimpur), Bangladesh. Salary and Benefits The salary for this position is Negotiable. We offer a competitive benefits package as well. Application Process If you meet the qualifications and are excited about the opportunity to work with us, please apply through our official channels. The deadline for applications is September 20, 2025. Please note, public inquiries about the job description are handled solely by the recruiting company. About Us DB Trims Ltd. is a prominent player in the garment accessories sector, committed to delivering high-quality products and services. We believe in fostering a supportive and innovative work environment where every team member can thrive.