Beshati
Join Beshati as an Executive in Customer Service/Relationship!
Dhaka
Deadline: 2025-09-17
4 Positions
Job Overview
Company: Beshati
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-18
Experience: 2 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Respond promptly to customer inquiries via phone, Email, Facebook, Messenger, TikTok, WhatsApp, or chat.
- Address customer concerns and complaints effectively, aiming for timely resolution and satisfaction.
- Answer all inquiries, provide authentic information about products, company policies, Orders, delivery-related update information & others offer details when needed.
- Report back data of the whole day's work to Management/authority on different platforms (Microsoft Word, Excel, Google Sheet, Doc, etc.).
- Proactively engage with customers to understand their needs and expectations.
- Develop personalized customer interactions to foster loyalty and retention.
- Monitor customer data, follow all updated systems to analyze trends, and identify areas for improvement.
- Collect customer feedback through surveys, reviews, and interactions.
- Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.
Benefits & Compensation
- T/A
- Tour allowance
- Performance bonus
- Overtime allowance
- Salary Review: Yearly
- Festival Bonus: 2
Job Description
Beshati, a leading ecommerce site, is excited to announce an opening for the position of Executive - Customer Service/Relationship. This role is perfect for individuals who love engaging with customers and have a passion for providing exceptional service. As our company continues to grow, we are looking for committed individuals to join our team and help us enhance customer satisfaction. In this dynamic role, you will be responsible for:Responding promptly to customer inquiries via phone, email, and social media platformsAddressing customer concerns and complaints effectivelyProviding authentic information about our products and company policiesReporting daily activities to managementEngaging proactively with customers to understand their needsCollecting customer feedback to improve our servicesThis opportunity not only allows you to utilize your skills but also contribute to the growth of our company. We value every team member's input and seek to foster a culture of teamwork and continuous improvement.Qualifications:Age between 22 to 28 yearsMinimum of 2 to 5 years of experience in customer service or related fields, preferably in E-commerce or F-commerceBachelor’s degree (Honors) requiredTyping speed of at least 35 words per minute in EnglishStrong knowledge of idesk360 and Bizmation software is a plusLocation: Dhaka (Uttara)Employment Type: Full TimeSalary: NegotiableIf you are passionate about customer service and are looking to grow in a dynamic environment, we invite you to apply for this exciting opportunity! Please submit your application via our website.Additional Benefits:Travel allowancePerformance bonusOvertime allowanceYearly salary reviewFestival bonus (2 per year)Experience the rewarding environment at Beshati where your efforts contribute directly to our success!