Next Online Ltd.
Join Our Team as Executive - Customer Support at Next Online Ltd.
Dhaka
Deadline: 2025-09-11
5 Positions
Job Overview
Company: Next Online Ltd.
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-12
Experience: 1 Years
Education Requirements
Job Responsibilities
- Attend to customer complaints and queries through phone calls, emails, or other means.
- Configure routers and access points including Mikrotik, Netgear, TP-Link, Belkin, Linksys, etc.
- Provide remote and onsite technical support to clients, both inside and outside Dhaka.
- Monitor the network system using monitoring tools and respond promptly to alerts or faults.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Perform installations and deployments of various solutions and services at client premises.
- Log and track customer complaints and incidents in the trouble ticketing system.
- Provide technical support both in-house and remotely.
- Work on a 24x7 shifting duty schedule.
Job Description
If you're a problem-solver with a knack for customer service, look no further! Next Online Ltd. is seeking an enthusiastic Executive for Customer Support to join our dynamic team. This role is perfect for candidates who are passionate about providing exceptional service and technical support. Job Responsibilities: Attend to customer complaints and queries through phone calls, emails, or other means. Configure routers and access points including Mikrotik, Netgear, TP-Link, Belkin, Linksys, etc. Provide remote and onsite technical support to clients, both inside and outside Dhaka. Monitor the network system using monitoring tools and respond promptly to alerts or faults. Diagnose and troubleshoot hardware, software, and network issues efficiently. Perform installations and deployments of various solutions and services at client premises. Log and track customer complaints and incidents in the trouble ticketing system. Provide technical support both in-house and remotely. Work on a 24x7 shifting duty schedule. Qualifications: Age group: 22 to 30 years. Gender: Male only. Minimum experience: 1 year (Freshers encouraged to apply). Skills Required: Excellent communication skills. Technical knowledge of networking. Problem-solving abilities. Company Overview: Next Online Ltd. is a prominent ISP and IPTSP operator in Bangladesh based at Gulshan, Dhaka. We pride ourselves on offering cutting-edge internet solutions and exceptional customer service to our clients. Why Work with Us? Competitive salary: Negotiable. Opportunity to work in a dynamic and supportive environment. Grow your career with us and receive ongoing training. If you meet the above qualifications and are excited to embark on a new career path with us, apply today! Remember to submit your CV along with a recent photograph!