RDRS Bangladesh
Join Us as a Front Desk Executive at RDRS Bangladesh's Guest House
Rangpur
Deadline: 2025-09-13
1 Positions
Job Overview
Company: RDRS Bangladesh
Location: Rangpur
Type: FullTime
Salary: Tk. 25,130 - Tk. 32,669
Posted: 2025-09-02
Experience: 1 Years
Education Requirements
Master's degree preferred; Diploma in Hotel Management highly desirable
Job Responsibilities
- Welcome guests and handle check-in processes
- Answer reservation inquiries via phone, email, and face-to-face
- Promote accommodations and local attractions
- Ensure compliance with all check-out procedures
- Manage guest accounts and processing payments
- Maintain strong relationships with existing clients
- Provide exceptional customer service
- Collaborate with team members to enhance guest experiences
- Monitor and manage online booking systems
- Conduct record audits and ensure adherence to procedures
Required Skills
- Computer skills
- Strong communication skills
- Customer service orientation
Benefits & Compensation
- Gratuity
- Weekly 2 holidays
- Provident fund
- Mobile bill reimbursements
- Festival bonuses
Job Description
RDRS Bangladesh is a leading humanitarian organization dedicated to community development. We are currently seeking a talented and passionate Front Desk Executive for our Guest House in Rangpur, Bangladesh. If you have a flair for customer service and enjoy working in a dynamic environment, we invite you to apply!Job Responsibilities:Welcome guests and handle the check-in process, ensuring they feel valued and informed.Answer all reservation inquiries via phone, email, and in-person, confirming bookings with clients.Promote guesthouse amenities and local attractions to enhance guest experiences.Ensure all check-out procedures are handled efficiently and maintain excellent records of guest stays.Manage guest accounts and payments, ensuring compliance with policies.Encourage strong relationships with clients and assist in promoting services to potential guests.Maintain a high level of customer service across all interactions.Work collaboratively with team members to provide exceptional service.Monitor online bookings and reach out to guests as necessary to increase occupancy rates.Conduct monthly audits of guest records and ensure compliance with all procedures.Required Qualifications:Education: A Master's degree is preferred. A diploma in Hotel Management is highly desirable.Experience: At least 1 year in a similar role, although highly deserving candidates may have a relaxed age requirement.Skills: Strong computer skills, excellent communication abilities, and a customer-centric approach.Benefits:Monthly salary ranging from Tk. 25,130 to Tk. 32,669.Weekly 2 days off and additional leave benefits.Gratuity and provident fund contributions.Mobile phone reimbursements.Festival bonuses and additional benefits as per organizational policy.Why Work with Us?RDRS Bangladesh is not just a place of employment; it's a community dedicated to making a difference. Join us in our mission to empower rural populations and improve lives in Bangladesh.How to Apply:If you are qualified, we strongly encourage you to apply. Only shortlisted candidates will be invited for an interview.RDRS believes in creating an inclusive environment. Hence, people from diverse backgrounds are encouraged to apply.