Greenosoft
Join Greenosoft as an IT Support & Web Operations Executive - Shape the Future of IT!
Dhaka
Deadline: 2025-09-11
1 Positions
Job Overview
Company: Greenosoft
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-13
Experience: 2 Years
Education Requirements
Bachelor of Science (BSc)
Job Responsibilities
- Triage, resolve and escalate incidents and service requests competently within defined SLAs.
- Install, maintain and troubleshoot systems, including networks and business applications.
- Administer web operations and content management systems effectively.
- Conduct performance monitoring and ensure quick resolutions to performance issues.
- Maintain security compliance and user access management with precision.
- Manage and train stakeholders on IT tools and policies accordingly, preparing adequate documentation.
Required Skills
- Windows administration
- Networking basics (IP/DNS/DHCP, VLAN)
- WordPress system management
- Google Workspace or Microsoft 365 administration
- Basic web development (HTML, CSS, JavaScript)
- ITIL processes knowledge
Benefits & Compensation
- Competitive salary, negotiable based on experience
- Mobile/internet allowance and lunch subsidy
- Annual leave and festival bonuses
- Opportunity to lead initiatives in IT support
- Benefits according to Bangladesh Labour Law.
Job Description
Exciting Opportunity for an IT Support & Web Operations Executive at Greenosoft!Are you passionate about technology? Do you have the skills to provide top-notch IT support while also managing web operations? Greenosoft is looking for a talented IT Support & Web Operations Executive to join our dynamic team in Dhaka, Bangladesh. This role is perfect for someone with a knack for IT support and a flair for web management!Job ResponsibilitiesService Desk & Support: Triage, resolve, and escalate incidents and service requests within SLAs; maintain clear ticket logs and root-cause notes aligned with ITIL practices.Systems & Network: Install and maintain Windows, drivers, and business applications; troubleshoot LAN/Wi-Fi/VPN issues, manage printers and peripherals, and maintain endpoint security.Web Operations: Administer WordPress/CMS, manage backups, theme updates, domain/DNS, and hosting.Performance Monitoring: Set up monitoring for system uptime, track page speed, handle errors, and perform scheduled maintenance.Analytics & SEO: Maintain Google Analytics and Search Console, ensuring optimal on-page SEO and content release hygiene.Security Compliance: Enforce security policies, password management, and conduct secure backup/restore drills.Stakeholder Training: Prepare user guides and train staff on IT tools and best practices.Asset Management: Track inventory of devices and warranties and plan for lifecycle replacements.Required Skills & ExperienceBachelor of Science (BSc) in a relevant field.Minimum of 2 to 4 years of practical IT support experience.Proficient in Windows administration and basic networking.Experience with WordPress administration.Familiarity with Google Workspace or Microsoft 365.Basic knowledge of HTML, CSS, and JavaScript.Strong understanding of ITIL processes.We’re looking for motivated individuals with a drive for excellence who are ready to provide exceptional support in a thriving business environment.BenefitsCompetitive salary - Negotiable based on experience.Mobile/internet allowance, lunch subsidy, and annual leave.Festival bonuses and benefits as per Bangladesh Labour Law.Opportunities to lead IT improvements.Application InformationIf you’re excited to take on this challenge, please ensure you apply by September 11, 2025. Don’t miss out on the chance to join a leading company in the tech industry!