East Coast Group
Join Us as a Manager for Reservation & Ticketing to Redefine Travel Experience
Dhaka
Deadline: 2025-10-15
1 Positions
Job Overview
Company: East Coast Group
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-09-15
Experience: 5 Years
Education Requirements
Professional qualification in Tourism Management, Aviation Business, or a related field
Job Responsibilities
- Drive revenue growth by setting ambitious sales targets and implementing strategies to maximize conversion and profitability.
- Build and nurture high-value relationships with airlines and B2B partners, negotiating preferred contracts and exclusive deals.
- Lead, mentor, and inspire a high-performing team to achieve dual goals of operational excellence and sales targets.
- Champion a customer-centric culture, ensuring exceptional service and professional handling of all inquiries and escalations.
- Uphold the highest standards of compliance with IATA and airline regulations to protect company revenue and reputation.
- Master our tech stack, seamlessly integrating GDS with local OTAs and digital payment systems to optimize operations.
Required Skills
- Exceptional communication
- Strategic acumen
- Strong leadership
- Vendor management
- Negotiation skills
Benefits & Compensation
- Mobile bill reimbursement
- Festival Bonus: 2
- Market competitive salary
- Annual Performance Evaluation
- Access to full-time medical consultation
- Employee centric policies
- Safe and Inclusive Work Environment
Job Description
EC Aviation Limited, established in 2015 under the brand `FLY EC`, offers a remarkable range of travel services, including air tickets, tour packages, and visa consultancy. This esteemed company, with IATA accreditation, caters to both domestic and international markets, and now seeks an experienced Operations Manager to oversee daily operations and enhance customer experience. Company Overview: As a part of East Coast Group (ECG), one of the fastest growing business conglomerates in Bangladesh with over 30 years of diverse business interests including Trading, Power Generation, Shipping, Renewable Energy, and more, EC Aviation is on a mission to redefine travel experiences.The ideal candidate will be the architect of seamless travel experiences, utilizing their expertise to manage and innovate across the entire reservation ecosystem. Drive revenue growth by setting ambitious sales targets and implementing strategies for profitability. Build and nurture high-value relationships with airlines and B2B partners, negotiating preferred contracts and exclusive deals. Lead, mentor, and inspire a high-performing team to achieve operational excellence and sales targets. Champion a customer-centric culture ensuring exceptional service and professional handling of all inquiries. Ensure compliance with IATA and airline regulations to protect company revenue and reputation. Master our tech stack, integrating GDS with local OTAs and digital payment systems. Requirements: Educational Requirements: Professional qualification in Tourism Management, Aviation Business, or a related field. Experience: At least 5 years in the travel or tourism industry. 2 years in a leadership role. Experience with GDS platforms like Amadeus, Galileo, or Sabre. Skills: Exceptional communication and strategic acumen. Strong leadership and negotiation skills. Proven track record in managing vendor relationships. Benefits: Mobile bill reimbursement. Festival bonus: 2 Annual performance evaluation and market competitive salary. Access to full-time medical consultation. Employee-centric policies and a safe work environment. If you are passionate about leading a team in the vibrant travel sector and eager to make a meaningful impact, we encourage you to apply now!