HASAN TRADE
Dynamic Service Admin Manager Needed at HASAN TRADE
Dhaka
Deadline: 2025-10-12
2 Positions
Job Overview
Company: HASAN TRADE
Location: Dhaka
Type: FullTime
Salary: Tk. 35,000 - 40,000
Posted: 2025-09-14
Experience: 5 Years
Education Requirements
Bachelor of Science (BSc) in Electrical & Electronic Engineering or related fields
Job Responsibilities
- Lead, mentor, and motivate a team of service professionals.
- Identify and analyze service trends and operational gaps.
- Handle client complaints promptly, ensuring effective and satisfactory resolution.
- Contribute ideas to improve service quality and client experience.
- Ensure customer satisfaction by delivering exceptional support.
- Collaborate with team members to ensure smooth operations.
- Manage day-to-day service operations.
- Provide daily report to HR department.
Required Skills
- Client Management
- Client Service/Marketing
- Customer Service
- Customer Support
- Tele Marketing
Benefits & Compensation
- Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Job Description
Join the dedicated team at HASAN TRADE as a Manager (Service Admin) and drive the success of our customer service operations. This role is pivotal in ensuring our service professionals are guided and equipped to provide unparalleled service to our clients in Bangladesh.As a Service Admin Manager, your main responsibilities will include:Leading, mentoring, and motivating a team of service professionals.Identifying and analyzing service trends and operational gaps.Managing client complaints promptly, ensuring effective and satisfactory resolutions.Contributing ideas to improve service quality and client experiences.Ensuring customer satisfaction through exceptional support.Collaborating with team members for smooth operations and handling day-to-day service operations.Providing daily reports to the HR department regarding staffing and operations.The ideal candidate will have:A Bachelor of Science (BSc) in Electrical & Electronic Engineering or related fields.At least 5 years of experience in client management or customer service, preferably in the trading or export/import sectors.Strong communication and interpersonal skills.The ability to work under pressure and meet tight deadlines.A team leader attitude with a positive mindset.This position is a Full Time role based in Dhaka, Purana Paltan. The salary range is Tk. 35,000 - 40,000 per month with additional benefits such as:Mobile bill compensation.Yearly salary review.Two festival bonuses annually.If you meet these qualifications and want to be a part of a growing company, apply today using the details provided, and take the first step towards your exciting new career at HASAN TRADE in Bangladesh!