Swosti Limited
Join the Team as an Operations & Customer Service Executive at Swosti Limited!
Dhaka
Deadline: 2025-09-30
1 Positions
Job Overview
Company: Swosti Limited
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-30
Experience: 0 Years
Education Requirements
Bachelor's degree in Business Administration, Commerce, or related fields.
Job Responsibilities
- Address customer queries modestly and ensure customer satisfaction at all levels.
- Explain the services and their benefits to customers for maximizing the use of software.
- Demonstrate the Software product and make presentations to clients.
- Answer to customer queries promptly during calls.
- Support Software development by engaging in testing activities.
- Perform other tasks as required.
Required Skills
- Excellent communication and interpersonal skills.
- Knowledge of Accounting principles.
- Strong English writing skills.
- Proficiency in Bangla typing.
- Enthusiastic and proactive attitude.
Benefits & Compensation
- Two yearly festival bonuses.
- Performance-based yearly salary revision.
- Incentives for generating sales leads.
- Daily refreshment and lunch benefits.
Job Description
About Company:Swosti [www.swosti.net] is a leading software development organization, known for its innovative Micro-finance Software applications tailored for various MFIs and Credit Cooperatives in Bangladesh. As a sister concern of Bdjobs.com Ltd, we are committed to providing top-notch financial solutions.Explore more about us through our online presence: Web: swosti.net, Facebook: Swosti.net, YouTube: SwostiWorld, and LinkedIn: Company/Swosti-Limited.Job Context:This position serves as a key representative of the company, engaging with clients and facilitating operational activities.Focus areas include operational support, customer assistance & training, and ensuring smooth communication between customers and our Operations/Software team.Job Responsibilities:Address customer queries with professionalism and ensure comprehensive customer satisfaction.Promote services and benefits of our software to maximize customers' usage.Demonstrate our software and provide detailed presentations to new and existing clients.Respond to customer inquiries promptly as required.Contribute to software development through active engagement in testing processes.Carry out additional tasks as required.Required Qualifications:Bachelor's degree in Business Administration (BBA), Commerce (BCom), or Business Studies (BBS) focusing on Marketing, Finance, or Accounting.Further qualifications in Business or Commerce-related fields are preferred.Skills Required:Excellent communication, interpersonal and negotiation skills.Knowledge of Accounting principles as the role involves interaction with accounting software.Strong English writing skills are a plus.Proficiency in Bangla Typing is required.Must be enthusiastic, proactive, punctual, honest, and dedicated to hard work.Benefits:Two yearly festival bonuses.Yearly salary revision based on performance.Incentives for generating sales leads.Daily refreshment and lunch facilities.Swosti Limited offers this position with a competitive salary range of Negotiable. If you meet the qualifications and are excited to join our team, we encourage you to apply.Application Instructions:Interested candidates must possess their own Android mobile phone and use the official SIM for client communications. Please send your application along with a CV mentioning the position in the subject line to swosti247@gmail.com.