Join Our Team as a Receptionist at HOTEL SHALIMAR INTERNATIONAL!

Education Requirements

Job Responsibilities

• Greeting and welcoming clients, customers and visitors courteously and professionally.
• Handle the front desk and maintain visitor records.
• Inform guests of policies during the check-in process
• Relay information to guests, such as hotel rates, services, hours
• Make reservations, confirm reservations, and cancel reservations if needed
• Ensure guests are in appropriate rooms
• Verify guests payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings, compute guests’ bills and post charges
• Manage administrative chores and organisational tasks.
• Create a welcoming, professional environment for clients and customers.
• Managing the reception area and ensuring the office is neat and tidy.
• Answering phone calls and directing them to the appropriate staff member/department.
• Handling incoming and outgoing mail and packages.
• Taking care of general everyday tasks like scheduling appointments, organising files and maintaining office supplies.
• Pick up mail, packages, and documents for guests
• Meet with housekeeping staff regularly
• Maintain a positive attitude at all times
• Go over all guest payments and charges during check-in and check-out as needed
• Tell housekeeping when clients vacate rooms
• Monitor guest’s visitors to the hotel
• Enforce hotel rules and regulations
• Report emergencies to the authorities
• Keep an orderly front desk and reception area.

Required Skills

• Excellent communication skills
• Organizational skills
• Ability to manage multitasking
• Friendly personality
• Professional demeanor

Benefits & Compensation

• Negotiable salary
• Accommodation options
• Duty meal

Job Description