Next Online Ltd.
Join Our Team as a Senior Executive/Executive in Retail Sales at Next Online Ltd.!
Dhaka
Deadline: 2025-09-20
5 Positions
Job Overview
Company: Next Online Ltd.
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-21
Experience: 0 Years
Education Requirements
Bachelor degree in any discipline
Job Responsibilities
- Build and maintain a successful relationship with customers.
- Maintain composure and patience in face of difficult customer situations.
- Keep customers informed of progress during the issue life cycle and make follow-up calls or communications in a timely manner.
- Outstanding customer service skills and a dedication to the customer service experience.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Adhere to Incident Management procedures.
- Prepare reports and documentation and provide formal training to users.
- Perform all duties and responsibilities to a high professional and ethical standard.
Required Skills
- Excellent communication skills
- Problem-solving abilities
- Customer service expertise
Benefits & Compensation
- Mobile bill
- Performance bonus
- Travel allowance (T/A)
- Tour allowance
- Yearly salary review
- Festival bonus: 2
Job Description
Next Online Ltd. is seeking a dedicated Senior Executive/Executive (Retail Sales) to enhance our customer interactions and lead our retail initiatives. This position is perfect for individuals with exceptional communication and problem-solving skills, aiming to make a significant impact in the ISP & IPTSP industry in Bangladesh. As a Senior Executive/Executive, you will: Build and maintain successful relationships with customers, ensuring open lines of communication throughout the issue lifecycle. Manage difficult customer situations with composure, demonstrating outstanding customer service skills. Keep customers updated on their issues and follow up to ensure resolution. Adhere to Incident Management procedures and prepare necessary reports. Perform duties with the utmost professional and ethical standards, while taking on tasks assigned by management. To succeed in this role, you will need: A Bachelor's degree in any discipline. To be at least 22 years old and male. Strong organizational skills, dedication, and a proactive attitude. We offer various benefits, including: Yearly salary reviews and festival bonuses. Mobile bill, performance bonuses, travel allowance, and tour allowance. Ready to take the next step in your career? Don’t miss out on this exciting opportunity to join a leading company in the tech industry! To apply for this position, please submit your resume, including a recent photograph, to the provided email address before 2025-09-20.