NOAPARA GROUP
Join Our Team as a Sr. Relationship Manager at NOAPARA GROUP
Dhaka
Deadline: 2025-09-15
1 Positions
Job Overview
Company: NOAPARA GROUP
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-17
Experience: 10 Years
Education Requirements
Bachelor of Arts (BA) in English, A Level, O Level
Job Responsibilities
- Build and maintain strong relationships with key customers, ensuring high satisfaction and retention.
- Address customer inquiries, complaints, and service requests promptly and professionally.
- Coordinate with Commercial, Sales, Production, and Logistics teams to ensure smooth order processing and delivery.
- Provide product information, pricing, and technical support to customers.
- Monitor customer feedback and market trends to suggest improvements in service and product offerings.
- Prepare regular reports on customer interactions, sales support, and service issues.
- Conduct follow-ups to ensure customer needs are met and identify up-selling/cross-selling opportunities.
- Arrange customer engagement and program coordination.
Required Skills
- Strong leadership skills
- Excellent communication abilities
- Stakeholder management skills
Benefits & Compensation
- T/A, Mobile bill, Tour allowance
- Full Subsidized Lunch Facilities
- Yearly Salary Review
- 2 Festival Bonuses
Job Description
Job Context: Noapara Group is a country-leading reputed group of companies with eighteen sister concerns and a proven record of business experience in Bangladesh and abroad for four decades. We are currently seeking a Sr. Relationship Manager for our corporate office. At Noapara Group, we prioritize user satisfaction and social responsibility, aiming to connect with the core of the farming community. As a Sr. Relationship Manager, you will be instrumental in maintaining strong customer relationships and ensuring satisfaction. Responsibilities: Build and maintain strong relationships with key customers, ensuring high satisfaction and retention. Address customer inquiries, complaints, and service requests promptly and professionally. Coordinate with Commercial, Sales, Production, and Logistics teams for smooth order processing and delivery. Provide product information, pricing, and technical support to customers. Monitor customer feedback and market trends to suggest improvements in services and product offerings. Prepare regular reports on customer interactions, sales support, and service issues. Conduct follow-ups to ensure customer needs are met and identify up-selling/cross-selling opportunities. Arrange customer engagement and program coordination. Education Requirements: Bachelor of Arts (BA) in English A Level O Level Skills & Experience: At least 10 years of experience in relevant fields such as Pharmaceutical, Medicine Companies, Tannery, Cement Industry, Importer, and other Group of Companies. Strong leadership, communication, and stakeholder management skills. Experience managing cross-functional teams and IT service providers. Job Benefits: Travel and mobile allowance, full lunch subsidy. Yearly salary review and festival bonuses. We actively encourage interested candidates to apply for this job opportunity. Our selection process is thorough, and we look for candidates who align with our company values and goals. For further details on this job, including how to apply and information regarding the position location, please refer to the details below: