AlterSense Limited
Join AlterSense as a Support & Maintenance Engineer (ERP)
Dhaka
Deadline: 2025-08-31
1 Positions
Job Overview
Company: AlterSense Limited
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-08-19
Experience: 1 Years
Education Requirements
Bachelor of Science (BSc) in Computer Science & Engineering, or related fields
Job Responsibilities
- First-Level Support
- Issue Troubleshooting
- User Assistance
- System Maintenance
- Escalation
- Documentation
- Collaboration
- Updates and Enhancements
- User Feedback
- Onsite Support
Required Skills
- Troubleshooting skills
- Verbal and written communication skills
- Customer service orientation
Benefits & Compensation
- Negotiable Salary
- Flexible working hours
- 2 festival bonuses
- Performance bonus
- Subsidized lunch
- Work with experienced professionals
Job Description
AlterSense is a creative tech company that specializes in AI and immersive technologies. Having an alternative look towards the problem and making sense of data, we creatively connect the dots through pioneering technology to develop completely new solutions. Incorporating AI adds a whole new level to it, leading to our game-changing products.We are a leading software development company seeking a proactive and customer-focused ERP Support & Maintenance Engineer to provide first-level support for our ERP system, both online and onsite. The ideal candidate will troubleshoot issues, provide timely solutions, and ensure smooth operation of the ERP system. This role requires minimal technical expertise, focusing on no-code support and maintenance while escalating more complex issues to the technical team when necessary.First-Level Support: Serve as the first point of contact for ERP-related issues and requests, addressing them promptly via online platforms or onsite visits.Issue Troubleshooting: Diagnose and resolve basic ERP issues, including data inconsistencies, user errors, and minor configuration adjustments.User Assistance: Guide end-users in the use of ERP system functionalities and provide training on basic operations and features.System Maintenance: Perform routine system checks, monitor performance, and ensure data integrity and security within the ERP environment.Escalation: Identify issues that require advanced technical intervention and escalate them to the appropriate team while ensuring proper documentation.Documentation: Maintain records of issues, solutions, and system changes, ensuring clear and accessible documentation for future reference.Collaboration: Work closely with the technical and functional teams to address recurring issues and implement long-term solutions.Updates and Enhancements: Assist in the deployment of system updates, patches, and enhancements, ensuring minimal disruption to end-users.User Feedback: Gather and relay user feedback to the development team to enhance system functionality and user experience.Onsite Support: Provide hands-on support during ERP system implementations, upgrades, and migrations, ensuring smooth transitions.Candidate Requirements:Education: Bachelor of Science (BSc) in Computer Science & Engineering or any degree in Information Technology, Computer Science, Business Administration, or related fields.Experience: At least 1-2 years in ERP support or a similar role, with experience in IT Enabled Services and Artificial Intelligence.Skills: Strong troubleshooting skills, excellent verbal and written communication skills, customer service orientation, and a willingness to travel for on-site support.Age: 28 to 35 years, Male candidates preferred.Soft Skills: Communication, detail-oriented, collaboration, and basic programming knowledge.Benefits:Salary: Negotiable (Based on proven skill and experience)Why AlterSense: Work with veterans from diversified industries, challenging work with career fulfillment, birthday allowance, flexible working hours, 2 days weekends, subsidized lunch, festival bonus, performance bonus, and distinct office culture.If you believe that creative technology can change the world, and if you are creative enough, AlterSense is waiting for you. Apply now!