1000FIX Services Ltd.
Leading Team as a Team Leader in Appliance Service at 1000FIX Services Ltd.
Dhaka
Deadline: 2025-09-19
1 Positions
Job Overview
Company: 1000FIX Services Ltd.
Location: Dhaka
Type: FullTime
Salary: Tk. 25,000 - 30,000 (Monthly)
Posted: 2025-08-20
Experience: 3 Years
Education Requirements
Minimum Diploma/BBA in a relevant discipline.
Job Responsibilities
- Ensure all service requests are handled smoothly and in a timely manner.
- Oversee the day-to-day operations of the service team.
- Ensure engineers/technicians are assigned appropriate tasks and resources.
- Assign engineers/technicians to service requests based on expertise, availability, and service requirements.
- Track and monitor team performance.
- Ensure service requests are completed within timelines and standards.
- Prepare comprehensive service performance reports.
- Ensure service data is accurately recorded and up-to-date.
- Provide guidance and support to engineers/technicians.
- Ensure continuous improvement of technical and customer service skills.
- Handle escalated service issues and ensure timely resolution while maintaining customer satisfaction.
- Ensure services meet company quality standards and customer expectations.
- Conduct quality checks and provide feedback for improvements.
- Ensure safety protocols and company policies are followed during service operations.
Required Skills
- Customer Support/Client Service
- Multitasking
- Negotiation Skills
- Vendor Management
Benefits & Compensation
- Attractive salary range of Tk. 25,000 - 30,000 monthly.
- Mobile bill, travel allowance, medical allowance, provident fund.
- Partially subsidized lunch facilities.
- Yearly salary review per company policy.
Job Description
If you're a motivated individual with a strong background in appliance service and looking to take your career to the next level, then this job is your opportunity to shine! As a Team Leader at 1000FIX Services Ltd., you will oversee a dedicated team of engineers and technicians, ensuring that all service requests are handled with efficiency and professionalism.Job Responsibilities:Ensure all service requests are handled smoothly and in a timely manner.Oversee the day-to-day operations of the service team.Ensure engineers/technicians are assigned appropriate tasks and resources.Assign engineers/technicians to service requests based on expertise, availability, and service requirements.Track and monitor team performance.Ensure service requests are completed within timelines and standards.Prepare comprehensive service performance reports.Ensure service data is accurately recorded and up-to-date.Provide guidance and support to engineers/technicians.Ensure continuous improvement of technical and customer service skills.Handle escalated service issues and ensure timely resolution while maintaining customer satisfaction.Ensure services meet company quality standards and customer expectations.Conduct quality checks and provide feedback for improvements.Ensure safety protocols and company policies are followed during service operations.Required Skills:Customer Support/Client ServiceMultitaskingNegotiation SkillsVendor ManagementEducation Requirements:Minimum Diploma/BBA in a relevant disciplineExperience:At least 3 years of experience in IT Enabled Services or related fields such as Computer Hardware/ Networks.Benefits:Attractive salary range of Tk. 25,000 - 30,000 monthly.Mobile bill, travel allowance, medical allowance, provident fund.Partially subsidized lunch facilities.Yearly salary review per company policy.We welcome applications from both male and female candidates. If you are at least 23 years old and meet the qualifications, we encourage you to apply for this exciting opportunity!