Bit Mascot
Join the Dynamic Team as a Technical Support Engineer at Bit Mascot!
Dhaka
Deadline: 2025-08-31
2 Positions
Job Overview
Company: Bit Mascot
Location: Dhaka
Type: FullTime
Salary: Tk. 30000 - 40000 (Monthly)
Posted: 2025-08-07
Experience: 0 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Provide efficient technical assistance, addressing customer inquiries and troubleshooting issues.
- Collaborate with teams to escalate and resolve complex technical issues.
- Monitor and respond to system alerts, ensuring proactive identification and resolution.
- Participate in knowledge-sharing sessions.
Required Skills
- A+ writing and speaking English skills
- Familiarity with tools like Zoho Desk, JIRA, Confluence
- Detail-oriented documentation skills
Benefits & Compensation
- Insurance
- Weekly 2 holidays
- Performance bonus
- Festival Bonus: 2
Job Description
Technical Support Engineer Job at Bit Mascot Are you passionate about providing excellent technical support? Do you thrive in a collaborative environment and enjoy solving problems? Join us at Bit Mascot as a Technical Support Engineer! With the company founded in 2006, Bit Mascot has established a reputation for providing innovative digital solutions to clients all over the world. Our commitment to excellence and our strategic approach enables us to stay ahead in a rapidly changing digital landscape. As a Technical Support Engineer, your primary responsibilities will include: Providing efficient technical assistance by addressing customer inquiries and troubleshooting issues to ensure uninterrupted service for clients. Collaborating with cross-functional teams to escalate and resolve complex technical issues while documenting detailed case information and maintaining accurate records. Monitoring and responding to system alerts, ensuring proactive identification and resolution of potential issues. Actively participating in knowledge-sharing sessions to foster a culture of continuous improvement. Key Responsibilities Deliver exceptional technical support to clients. Document and track technical issues in a systematic manner. Participate in team meetings and contribute to the improvement of support processes. Engage with customers to ascertain their needs and provide appropriate solutions. Adapt quickly to new technologies and tools to support organizational needs. Required Qualifications Education: Bachelor’s degree in a relevant field is preferred. Experience: Candidates with exceptional English skills may have educational requirements relaxed. Skills: Proficiency in writing and speaking English is mandatory. Familiarity with tools like Zoho Desk, JIRA, Confluence, or similar platforms is a plus. Ability to work flexible hours, including night shifts when necessary. Demonstrated ability to work in a home office with a reliable setup for video calls. Benefits Competitive salary: Tk. 30,000 - 40,000 monthly. Performance bonuses and festival bonuses. Two weekly holidays. Health insurance coverage. If you are enthusiastic about digital products and enjoy working in a team-oriented environment, we encourage you to apply. Application Instructions: Interested candidates should send their CVs to career@bitmascot.com. The deadline to apply is August 31, 2025, so don't miss this opportunity to become part of an inspiring organization!