Expert Online
Join Our Team as a Technical Support Executive – Make a Difference at Expert Online
Dhaka
Deadline: 2025-09-30
10 Positions
Job Overview
Company: Expert Online
Location: Dhaka
Type: FullTime
Salary: Tk. 10000 - 12000 (Monthly)
Posted: 2025-09-03
Experience: 0 Years
Education Requirements
Diploma or Bachelor/Honors required
Job Responsibilities
- Roster/Non Roster basis duty
- Maintain & monitoring Fiber Optic Network
- Maintain & monitoring ISP Network
- Maintain & monitoring Different Brand OLT
- Ensure quality customer service
- Handling calls/inquiries from customers
- Assist customers with complaints
- Provide customers with service information
- Ensure customer satisfaction
- Prepare reports for management
Required Skills
- Basic Computer Knowledge
- Computer skill
- Microsoft Office
Benefits & Compensation
- Mobile bill
- Performance bonus
- Insurance
- Overtime allowance
- Salary Review: Yearly
- Festival Bonus: 2
Job Description
We are on the lookout for enthusiastic individuals to join our team as a Technical Support Executive at Expert Online. Our company symbolizes reliability in Internet and Data Communication Services in the vibrant area of Badda, Dhaka. If you have a passion for providing exceptional customer service and have the skillset to ensure our clients remain satisfied, we want to hear from you!Your role as a Technical Support Executive will be pivotal in helping customers navigate their issues effectively. You will work closely with both customers and technical teams to ensure seamless support and satisfaction. Here are some of the responsibilities you will take on:Work on roster/non-roster basis dutiesMaintain and monitor Fiber Optic Network as well as ISP NetworkOversee the maintenance and monitoring of various brands of OLTEnsure quality customer service while resolving complaintsPrepare and submit accurate reports to management in a timely mannerHandle incoming calls and inquiries from potential customersAssist customers effectively, providing clear information about our servicesWork with various customer support channels including Email, Live Chat, and social mediaTo excel in this role, the following education and skills are required:Education: Minimum a Diploma or Bachelor’s DegreeExperience: We welcome both fresh graduates and experienced individuals, as training will be provided.Skills: Basic Computer Knowledge, proficiency with Microsoft Office applicationsIn addition to the above, we seek candidates with the following traits:Age: Between 18 to 35 yearsGender: Open to both male and female applicantsBenefits:By joining us, you will not only gain valuable experience but also enjoy numerous benefits:Mobile bill coveragePerformance bonusesHealth insurance coverageOvertime allowancesYearly salary reviewsTwo festival bonuses annuallyThis is a full-time position, located in Dhaka (Merul Badda). We’re excited to see how you can contribute to our dynamic team. If this opportunity sounds exciting, we invite you to apply now and become part of a forward-thinking company!For any questions about this position or the application process, don’t hesitate to reach out.