PalmPay Limited
Join Our Team as a Welcome Call Assistant at PalmPay Limited!
Dhaka
Deadline: 2025-08-29
1 Positions
Job Overview
Company: PalmPay Limited
Location: Dhaka
Type: Contractor
Salary: Tk. 15,000 - 18,000 (Monthly)
Posted: 2025-08-28
Experience: 1 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Make Welcome Calls to customers within a set timeframe after service/product delivery.
- Gather Customer Feedback on their experience, satisfaction level, and suggestions for improvement.
- Record & Document Responses accurately in the company’s CRM/system.
- Identify and Escalate Issues if a customer shares complaints or dissatisfaction.
- Follow Standard Scripts & Guidelines to ensure consistency and professionalism during calls.
- Support Customer Retention by building rapport and ensuring customers feel valued.
- Prepare and share daily/weekly reports on customer feedback trends.
- Collaborate with Customer Service/Quality/Operations teams to improve service based on feedback.
Required Skills
- Customer Service
Benefits & Compensation
- Professional development opportunities
- A supportive work environment
- Incentives based on performance
Job Description
We Are Hiring!Join PalmPay Limited, a leading fintech startup in Bangladesh, as a Welcome Call Assistant. This is a fantastic opportunity for those who are passionate about customer service and want to contribute to customer satisfaction in the digital finance space. We value your insights as they help shape our customer experience. Job Responsibilities: Make Welcome Calls to customers, promptly following up after service/product delivery. Gather Customer Feedback to assess their experience and satisfaction. Record & Document Responses accurately in our CRM/system. Identify and Escalate Issues based on customer feedback related to dissatisfaction. Follow Standard Scripts & Guidelines for consistency during calls. Support Customer Retention by fostering rapport with customers. Prepare and share reports on customer feedback trends. Collaborate with various teams to ensure service improvement based on feedback. Requirements: To excel in this role, you should meet the following criteria: Skills: Strong communication and listening skillsExperience in customer serviceAbility to work in a team Experience:At least 1 year in a related fieldExperience in Call Center or Fintech environments is a plusFreshers are also encouraged to apply Education:Bachelor's Degree or equivalent Employment Details: This is a contractual position with a salary range of Tk. 15,000 - 18,000 per month. Your work will be predominantly based at our office located at Lotus Kamal Tower 2, Level 17, Gulshan 1, Dhaka 1212. What We Offer: Professional development opportunitiesA supportive work environmentIncentives based on performance If you are a motivated individual who is enthusiastic about making a difference in the customer's journey, we invite you to apply.Application Process:To apply, please visit our website or send your application directly to us. Make sure to apply before the deadline of August 29, 2025. This job is posted on bdjobs and we encourage all interested applicants to apply as soon as possible!